AI Operations

Thirdfort; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Base salary £35k-£45k

Flexible Working Hours

Parental leave

Annual leave 26 days

Work from home allowance

Sick leave

Private healthcare

Company socials

Personal development budget

Share options

Wellness budget

Job summary

Thirdfort is seeking an AI Operations professional to join TechOps and drive automation and AI-enabled workflows across the business. You will scope problems, ship working solutions, and keep them running with a focus on reliability, security, and scale.

You will own automation projects end-to-end, prototype with tools like n8n and Python, and collaborate with legal, finance, and product teams to embed AI responsibly while building a robust tech foundation for the future.

Qualifications

• You've built automations that other people rely on day-to-day, and you've kept them running: monitoring, fixing, and improving them after launch, not just shipping v1.
• You're comfortable with automation platforms (n8n, Zapier, Make or similar) and can go beyond them when needed: writing a Python or JavaScript script, working with REST APIs and webhooks, handling auth and data transformations.
• You've worked with LLMs or AI tooling in a practical setting and have a grounded view of where they add value and where they don't.
• You work independently: you can take an ambiguous request from a team, scope it, decide on an approach, build it and hand it back with documentation, with light-touch oversight rather than step-by-step direction.

Responsibilities

• Redesign workflows for an AI-first world; embedding LLMs, automations, and better tooling where they create real value.
• Build things yourself: prototype in n8n, write a Python script, call an API, wire up a Notion AI agent.
• Identify and implement automation opportunities that reduce manual work across teams.
• Embed deeply across the business, partnering hands-on with different teams day to day; build trusted relationships and gain end-to-end understanding of how the business operates.

Skills

Automation development

LLMs AI tooling

Python/JavaScript

REST APIs

Tools

n8n

Zapier

Make

Job description

We're on a mission to protect society from fraud and money laundering. We've already protected over 3 million people through life's big transactions.

Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.

Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.

Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.

Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel.

About the role:

This AI Operations role sits within TechOps. TechOps at Thirdfort enables teams to do their best work by building reliable, secure internal systems and processes, and increasingly, by using AI and automation to remove manual effort at scale.

We're looking for someone who has already built and run automations in a real business and can own meaningful work end-to-end. You'll scope problems with the teams who have them, ship working solutions yourself, and keep them running. We're looking for a creative, adaptable teammate to help shape how we operate and build a secure, scalable tech foundation for the future.

What you'll be doing:

• Redesign workflows for an AI-first world; embedding LLMs, automations, and better tooling where they create real value.
• Build things yourself: prototype in n8n, write a Python script, call an API, wire up a Notion AI agent. You'll hand specs off, you ship v1, gather feedback, and iterate.
• Identify and implement automation opportunities that reduce manual work across teams.
• Embed deeply across the business, partnering hands-on with different teams day to day. Building trusted relationships and gaining a really strong, end-to-end understanding of how the business operates.
• Own and continuously improve our internal tooling and operational workflows (e.g. Google Workspace, Notion, Slack, MDM, password management, etc.).
• Improve how access is requested, granted, documented, and reviewed - balancing security and practicality, and automating it wherever it makes sense.
• Own a share of core TechOps alongside the automation work. The people closest to these workflows spot the best automation opportunities, and these are among the first processes we'd expect you to streamline

What success looks like:

• Teams have adopted practical AI solutions that run reliably day-to-day (with clear ownership, documentation, and measurable time saved).
• Reduced manual work through automation and better workflows.
• Clearer access management and better visibility over who has access to what (without slowing teams down).
• Security posture improves through practical controls and high completion of required training.

What we are looking for:

You'll need hands-on experience, not just interest with:

• You've built automations that other people rely on day-to-day, and you've kept them running: monitoring, fixing, and improving them after launch, not just shipping v1.
• You're comfortable with automation platforms (n8n, Zapier, Make or similar) and can go beyond them when needed: writing a Python or JavaScript script, working with REST APIs and webhooks, handling auth and data transformations.
• You've worked with LLMs or AI tooling in a practical setting and have a grounded view of where they add value and where they don't.
• You work independently: you can take an ambiguous request from a team, scope it, decide on an approach, build it and hand it back with documentation, with light-touch oversight rather than step-by-step direction.

Beyond that, we've found that candidates who offer logical thinking with solid troubleshooting capabilities, with a desire to identify and address underlying issues make a strong start. We also look for the following:

• Excellent communication skills; you can communicate technical concepts to any audience
• You're great at turning ambiguous problems into practical, well-owned solutions.
• Enjoy collaboration, open communication and reaching across functional borders.
• You can balance security with usability (you don't default to "no", you default to "how").
• You communicate clearly with both technical and non-technical stakeholders and enjoy being a trusted partner.
• You like building repeatable processes and strong documentation - not just firefighting.

Bonus (not required): experience with Google Workspace Admin, MDM, endpoint security, or working in a regulated (FCA/AML) environment.

Studies show that women and people from underrepresented backgrounds are less likely to apply unless they meet every requirement. If you don't tick every box but feel this role could be a great fit, we'd still love to hear from you.

Life at Thirdfort:

• We've created our benefits package to reflect Thirdfort's mission and values. Everything we do is designed to build on trust, and we extend this promise to our team by investing in their physical, mental, and financial security to support them through life's big moments. Ultimately, our benefits exist to empower our people, ensuring everyone feels deeply supported, trusted, and equipped to do their best work.

When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas:

• Compensation - £35k - £45k base salary
• Flexible Working Hours
• Enhanced parental leave
• Annual leave allowance of 26 days, increasing to 30 with tenure and the option to buy additional days
• Work from home allowance
• Enhanced sick leave
• Private healthcare with our provider, AXA
• Regular company and team socials
• Uncapped budget for personal development
• Share options for all UK employees
• Wellness budget

We're committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We're purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're a curious, kind individual who takes ownership, you'll be a great Thirdforter.

If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Partner know and we'll do our best to accommodate.