AI Operational Resilience Lead

Lloyds Banking Group; City Of London; Hybrid; GBP 81,000 - 92,000; Full time

Job summary

A leading financial institution is seeking an AI Operational Resilience Lead to integrate AI into their operational framework. The ideal candidate will assess risks AI introduces to critical services and work across teams. Strong experience in AI/ML and operational resilience is essential. This position offers a hybrid working pattern and a competitive salary package ranging from £81,999 to £91,110.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

30 days' holiday

Wellbeing initiatives

Qualifications

• Hands-on development experience in AI/ML required.
• Familiarity with NLP and AI algorithms is necessary.
• Experience in risk management in financial services is beneficial.

Responsibilities

• Drive integration of AI systems into operational resilience framework.
• Identify risks AI introduces to critical business services.
• Work across teams to ensure AI processes are resilient.

Skills

Technical background in AI/ML

Understanding of machine learning models

Knowledge of model lifecycle

Ability to assess and mitigate risks

Experience with AI/ML platforms

Excellent stakeholder management

Proven experience in operational resilience

Tools

MLflow

Azure ML

SageMaker

Databricks

Job description

Overview

End Date: Tuesday 14 October 2025

Salary: £81,999 - £91,110

Location options: London, Birmingham, Edinburgh, Bristol or Manchester

Working pattern: Hybrid, 40% (or two days) in an office site

We support flexible working – for more information on flexible working options, please contact us.

Job Details

JOB TITLE: AI Operational Resilience Lead

SALARY: £81,999 - £91,110

LOCATION: London, Birmingham, Edinburgh, Bristol or Manchester

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group! CDAO’s mission is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group.

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon.

The Data Resilience team have 5 main objectives:

• Setting up a Data Pillar: identify & define critical data assets supporting critical business processes. Finding innovative and pioneering solutions to deliver Data Pillar in ServiceNow – perhaps first in the industry.
• Assess level of resilience around those assets.
• Key part of the assignment is to define/design/test and implement tooling requirements around this.
• Embedding latest technologies such as Gen AI/ML to improve resilience across the bank
• Use the capabilities of AI to refine, optimise existing workflows and build new capabilities

We have an excellent opportunity for a forward-thinking AI Operational Resilience Lead to drive the integration of AI systems into our operational resilience framework. This role will focus on identifying, assessing, and mitigating the risks AI introduces to the continuity and stability of critical business services. You will work cross-functionally across technology, risk, compliance, and data science teams to ensure that AI-enabled processes remain resilient, explainable, and aligned with regulatory expectations

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• Technical background in AI/ML, data science and practical experience of hands-on development.
• Understanding of machine learning models, natural language processing (NLP), and AI algorithms
• Knowledge of model lifecycle: training, validation, deployment, and monitoring.
• Ability to assess and mitigate risks from AI systems (e.g., model drift, bias, explainability).
• Experience working with AI/ML platforms and monitoring tools (e.g., MLflow, Azure ML, SageMaker, Databricks)
• Excellent stakeholder management and communication skills.
• Proven experience in operational resilience, risk management, or business continuity within financial services or a regulated environment.

And any experience of these would be really useful

• Experience with cloud-native AI environments and SaaS-delivered AI products.
• Exposure to incident response and major event management involving technology failures.
• Familiarity with resilience frameworks and regulatory expectations (e.g., PRA SS1/21, FCA PS21/3, DORA, NIST AI RMF).

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.