AI-Driven Fintech SaaS Support Engineer

Tangible; Greater London; Hybrid; Confidential; Full time

Job summary

A growing fintech company is seeking a smart Support Engineer to enhance client communication and resolve issues for their SaaS platform. The role requires excellent written English, logical problem-solving abilities, and familiarity with Jira. The engineer will operate in the US timezone, managing client interactions and working closely with the engineering team to improve workflows. This position offers an exciting opportunity to work at the intersection of technology and finance, providing important liquidity solutions.

Qualifications

• Must be comfortable handling professional client communication.
• Able to work in the US timezone for better client support.
• Familiarity with structured support processes in tech environments.

Responsibilities

• Respond to client emails in clear, professional English.
• Log bugs and change requests using Jira.
• Identify and document issues related to user error and configurations.
• Utilize AI tools to enhance communication clarity.

Skills

Excellent written English

Strong logical thinking

Experience with Jira Service Management

Ability to distinguish between bugs and configurations

Familiarity with SaaS platforms

Tools

Jira Software

Job description

A growing fintech company is seeking a smart Support Engineer to enhance client communication and resolve issues for their SaaS platform. The role requires excellent written English, logical problem-solving abilities, and familiarity with Jira. The engineer will operate in the US timezone, managing client interactions and working closely with the engineering team to improve workflows. This position offers an exciting opportunity to work at the intersection of technology and finance, providing important liquidity solutions.