AI-Driven Contact Centre Specialist

Stonegate Company Ltd.; Monkspath; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Bonus Scheme

Private Medical Insurance (Vitality)

Discounts on dining

Pay early access via Stream

Learning & Development programmes

Job summary

Stonegate Group in the UK is seeking a Contact Centre Executive to deliver outstanding service across a diverse customer base. You will work with AI-driven tools to handle complex queries while routine tasks are automated for efficiency.

This role offers exposure to pubs, bars and venues within the Stonegate network and a clear path into the wider business. You will build rapport with Publicans and internal teams, promote digital self-service options, and support promotional campaigns across

Qualifications

• Excellent verbal and written communication skills; able to handle multiple channels and stakeholders.

Responsibilities

• Collaborate with our AI-powered query management system to triage and resolve customer issues.
• Handle inbound queries via phone and our query management system Stonegate Support.
• Resolve issues related to drinks distribution, services, tech maintenance, distribution, and general operations.
• Liaise with guests and site teams regarding complaints and feedback.
• Log and track all queries and ensure resolution within SLA.

Skills

Verbal and written communication

Multitasking

Problem solving

Adaptability

Digital tools proficiency

Tools

QMS

Stonegate Support

Job description

Stonegate Group in the UK is seeking a Contact Centre Executive to deliver outstanding service across a diverse customer base. You will work with AI-driven tools to handle complex queries while routine tasks are automated for efficiency.

This role offers exposure to pubs, bars and venues within the Stonegate network and a clear path into the wider business. You will build rapport with Publicans and internal teams, promote digital self-service options, and support promotional campaigns across