AI Deployment Manager - EMEA

Sitel Corp.; England; Remote; GBP 70,000 - 90,000; Full time

Job summary

Sitel Corp. is seeking an experienced AI Deployment Manager to lead the integration of AI products in diverse client environments. This role demands a startup mindset, hands-on leadership, and project management expertise, particularly in using Smartsheet for effective deployment tracking and reporting. Join a dynamic, remote-first team to impact AI delivery on a global scale.

Benefits

Competitive compensation

Flexible working hours

Work with global clients

Impactful mission in AI solutions

Qualifications

• 5+ years in project management or customer success, ideally in a startup.
• Expert in deploying software solutions in enterprise environments.
• Strong communication skills and ability to work with technical teams.

Responsibilities

• Lead deployment of AI software solutions and project planning using Smartsheet.
• Act as liaison between internal teams and client IT/security.
• Ensure compliance and address project risks during deployment.

Skills

Project Management

Stakeholder Management

Problem-Solving

Communication

Organizational Skills

Fluency in English

Education

Certification in project management (e.g., PMP, Prince2, Agile/Scrum)

Tools

Smartsheet

Job description

Press Tab to Move to Skip to Content Link

We are looking for a experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in EMEA. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success. This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients’ IT and security teams. You will be responsible for end-to-end project management – from planning to go-live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.

• Join a mission-driven company building cutting-edge AI solutions
• Work with global clients and top-tier professionals in a dynamic, remote-first team
• Help shape how AI is delivered and scaled across the world
• Competitive compensation, flexible working hours, and real impact

Primary Job Responsibilities

• Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery
• Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates
• Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders
• Identify project risks, manage dependencies, and resolve blockers to ensure deployment success
• Support client readiness, coordinating activities such as user testing, training, and go-live planning
• Ensure compliance with client security, privacy, and infrastructure requirements
• Collaborate with internal teams to continuously improve deployment playbooks and best practices

Skills and Qualifications

• 5+ years of experience in project management or customer success roles, ideally within a startup or tech environment
• Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting
• Expert-level proficiency with Smartsheet (building dashboards, workflows, and project plans)
• Highly autonomous and self-directed, with excellent organizational and problem-solving skills
• Strong communication and stakeholder management abilities, including working with technical and non-technical teams
• Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments
• Ability to thrive in a fast-paced, global, and remote-first environment
• Fluent in English; additional languages a plus

Preferred Qualifications

• Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
• Experience working with AI or automation technologies
• Experience working with multinational clients in BPO, CX, or enterprise environments

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.