AI Deployment Manager

Foundation Capital; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

ThoughtSpot is seeking an AI Deployment Manager to own delivery across customer accounts and guide deployments to deliver business value quickly. You will coordinate with the AI Outcomes Manager, Architect, and Analyst as the delivery backstop for the team.

In this role you’ll lead project lifecycle, manage scope and stakeholders, build cross‑functional relationships, and drive adoption to maximize ROI. This is an in‑office role with travel as needed, focused on customer outcomes.

Qualifications

• Proven project management and consulting experience, end to end.
• Hands‑on experience with BI tools and analytics platforms.
• Experience collaborating with senior leaders and stakeholders.
• Extensive customer‑facing experience in enterprise settings.
• Proven delivery of outcome‑based engagements with measurable results.
• Strong written and verbal communication skills.
• Willingness to travel as required.

Responsibilities

• Be the customer's primary point of contact during ThoughtSpot deployments.
• Own the project lifecycle, schedules, deliverables, and outcomes.
• Build relationships with stakeholders and manage escalations.
• Coordinate with sales, engineering, product, leadership, and support.
• Develop best‑practice resources for delivering ThoughtSpot.
• Onboard and train customers and end users on ThoughtSpot usage.
• Coach customers on adoption to maximize ROI.
• Advocate for the customer and spot growth opportunities.
• Travel as needed to customer sites.

Skills

Project management

Stakeholder management

BI tools

ThoughtSpot platform

Communication

Travel willingness

Tools

ThoughtSpot

MicroStrategy

Tableau

Looker

Job description

The Role

The AI Deployment Manager owns the overall delivery and timeline across a portfolio of customer accounts. You are the customer's advisor and project manager throughout every ThoughtSpot deployment – managing scope, schedule, and stakeholders – so that the value promised during the purchase process is actually achieved, documented, and communicated. You work closely with the AI Outcomes Manager, who owns the customer relationship, the AI Outcomes Architect, who owns the technical design, and the AI Outcomes Analyst, who own the hands‑on build – you are the delivery backstop for all of them. Success is measured by renewals, expansions, and the results delivered across every outcome‑based engagement.

What You'll Do

• Be the advisor and first point of contact. Serve as the customer's primary point of contact throughout ThoughtSpot deployments, guiding them to business value as quickly as possible.
• Own the project lifecycle. Manage the overall project schedule, deliverables, timelines, and aligned outcomes to keep every engagement on track.
• Build relationships and champions. Build relationships with customer stakeholders, manage key stakeholders, and drive escalations both internally and with the customer.
• Coordinate internally. Work across sales, engineering, product, leadership, and support to identify and resolve customer issues.
• Build best‑practice resources. Help build best‑practice resources for delivering ThoughtSpot, and share them across the TS team and with customers.
• Onboard and train. Onboard and train customers and end users on how to use ThoughtSpot.
• Coach for adoption. Coach customers on what works best to make ThoughtSpot sticky, drive adoption, and maximize ROI.
• Advocate for the customer. Look out for the customer's best interests and advocate internally on their behalf.
• Spot growth opportunities. Assist in identifying and facilitating follow‑on opportunities for growth within the customer account.

What You Bring

• Project management and consulting chops. Proven project management and consulting experience, with the ability to define and drive tactical implementation and management of a project end to end.
• Platform fluent. Hands‑on experience with BI tools such as ThoughtSpot, MicroStrategy, Tableau, Looker, or similar.
• Technically capable across the ThoughtSpot suite. Able to manage and deliver highly technical projects across ThoughtSpot product lines such as AgentSpot, ThoughtSpot Embedding, and ThoughtSpot Analytics.
• A stakeholder whisperer. Deep experience collaborating with multiple and varied stakeholders, including the skills and presence to interact directly with senior leaders.
• Extensive customer‑facing experience. Extensive customer‑facing experience and stakeholder management skills, developed across enterprise engagements.
• Outcome‑based delivery experience. Proven experience designing and delivering outcome‑based service engagements, where success is tied to measurable business results rather than hours delivered.
• Ambitious and self‑motivated. High degree of technical curiosity, with a proven ability to work efficiently in a fast‑paced environment.
• An effective influencer. Adept at influencing others to work with you on behalf of the customer; able to manage multiple projects and communicate progress against milestones clearly in a constantly shifting environment.
• A strong communicator. Exceptional written and verbal communication skills.
• Willing to travel. Able to travel as needed.

In‑Office at ThoughtSpot

Spotters are expected in‑office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem‑solving, and the kind of peer learning that doesn't happen over a screen. Being in‑office is our default way of working, with flexibility available where it's genuinely needed.

About ThoughtSpot

The world’s most innovative companies turn to ThoughtSpot’s AI‑Powered Analytics to put data in the hands of everyone, from the C‑suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large‑scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision‑making into a truly data‑driven culture.

At ThoughtSpot, we’re a curious, data‑driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.

Mandatory And Required Skills For All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands‑on experience to leverage AI tools (industry‑leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives – this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world‑class products.