AI Delivery Lead

IntaPeople Limited

Cardiff

Remote

GBP 101,000 - 111,000

Full time

5 days ago

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Job summary

IntaPeople Limited is seeking an experienced AI Delivery Lead to steer AI and technology initiatives within a Financial Crime Compliance setting. The role combines AI delivery with Customer Crisis Management and incident response, with emphasis on operational support and continual service improvement.

You will collaborate across Product, Engineering, Support and Business teams to translate objectives into delivery plans, manage multiple Agile teams, and ensure governance, security and

Qualifications

10+ years of technology delivery or programme management experience.
Experience delivering AI, GenAI, ML or automation projects.
Strong incident management / customer crisis management experience.
Excellent stakeholder management across product, engineering and business teams.
Solid Agile delivery experience; SAFe experience desirable.

Responsibilities

Lead AI, GenAI, automation initiatives from concept to adoption.
Translate business objectives into delivery plans with measurable outcomes.
Coordinate delivery across multiple Agile teams; manage dependencies and risks.
Support Customer Crisis Management and Major Incident Management.
Lead root cause analysis, post-incident reviews and corrective actions.
Ensure governance, security and Responsible AI compliance in delivery.

Skills

AI delivery

GenAI

Automation

Incident Management

Customer Crisis Management

Stakeholder management

SAFe

Agile delivery

Financial Crime

AI governance

Tools

SAFe framework

Job description

AI Delivery Lead

Location:Remote but you would ideally have 2 days p/month in Cardiff so the preference would be for you to be based closer to South Wales / South West or the Midlands ideally
Rate/Salary:£550-600 p/day (Inside IR35)

We’re looking for an experienced AI Delivery Lead to lead AI and technology initiatives within a Financial Crime Compliance environment.

The role combines AI delivery with Customer Crisis Management and incident management, with around 35% of the role focused on operational support, customer-impacting incidents and continual service improvement.

You’ll work across Product, Engineering, Support and Business teams, taking initiatives from business case through to delivery, adoption and value realisation.

The Role

Lead delivery of AI, GenAI, automation and technology initiatives from concept through to adoption.
Translate business objectives into delivery plans, measurable outcomes and benefits.
Support Customer Crisis Management and Major Incident Management, coordinating teams during customer-impacting issues.
Lead Root Cause Analysis, post-incident reviews and corrective actions.
Identify opportunities to improve product quality, operational efficiency and customer outcomes through AI and automation.
Coordinate delivery across multiple Agile teams, including dependencies, risks and key milestones.
Support SAFe, PI Planning and ART-level delivery.
Provide clear reporting and communication to senior stakeholders.
Ensure delivery meets relevant governance, security and Responsible AI requirements.

What We’re Looking For

10+ years' experience in Technology Delivery, Programme Management or similar.
Proven experience delivering complex technology initiatives within enterprise environments.
Experience delivering AI, GenAI, Machine Learning or automation projects.
Strong experience with Incident Management, Major Incident Management or Customer Crisis Management.
Excellent stakeholder management across Product, Engineering and Business teams.
Strong Agile delivery experience. SAFe experience would be highly desirable.
Experience in Financial Services, Risk, Compliance or Financial Crime would be advantageous.
Knowledge of Responsible AI / AI governance would be beneficial.
French language skills would be advantageous due to teams based in Paris.