AI Conversation Designer

Jgasurveyors; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an AI Conversation Designer to drive the design of human-centric interactions on conversational AI platforms. The role involves creating dialogue flows, leveraging NLP techniques, and collaborating with cross-disciplinary teams to enhance user experiences. Ideal candidates should have significant experience in conversational design and the ability to produce clear, empathetic content.

Qualifications

• Strong expertise in conversational design and content design.
• Experience with AI-driven chatbots and conversational platforms.
• Familiarity with Agile methodologies.

Responsibilities

• Create natural, purposeful dialogue flows across various channels.
• Lead the design of conversational help journeys for user empowerment.
• Monitor and analyze user engagement to iterate on designs.

Skills

Conversational Design

Natural Language Processing

User-Centered Design

AI and Machine Learning

Content Design

Education

4+ years of experience in conversation and content design

Tools

Figma

Job description

1 month ago Be among the first 25 applicants

Job Description: AI Conversation Designer

Role Overview

We are looking for an experienced AI Conversation Designer to help shape intuitive, human-centric interactions across conversational AI platforms like Genesys. In this role, you'll lead the design of intelligent dialogue systems while supporting broader content and user experience design initiatives. Ideal candidates are T-shaped designers-experts in conversational design with the flexibility to collaborate across disciplines to deliver meaningful user experiences.

Key Responsibilities

Conversational Design

• Create natural, purposeful dialogue flows across chat, voice, and other channels.
• Apply natural language processing (NLP) and natural language understanding (NLU) techniques such as intent recognition, entity extraction, sentiment analysis, and named entity recognition to inform conversation logic.
• Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems.
• Leverage knowledge of AI and machine learning principles to collaborate confidently with technical teams and refine AI behavior.
• Maintain a strong focus on clarity, tone, and emotional intelligence in all user-facing language.
  
  

Help Experience

• Lead the design of conversational help journeys that empower users to self-serve and reduce support contact.
• Continuously monitor and analyze user engagement with help content and tools, iterating on designs based on insights.
• Work closely with developers and product teams to integrate conversational AI into multi-channel support experiences.
  
  

Content Design

• Translate complex concepts-particularly in finance and investment-into plain, accessible language.
• Apply content design best practices to ensure inclusivity, readability, and usability.
• Collaborate throughout the content lifecycle, from early ideation to legal and compliance approvals.
• Support user research by contributing to discussion guides, prototypes, and insight synthesis.
  
  

User-Centered Design

• Use personas, behavioral data, and user research to craft intuitive, effective conversational experiences.
• Collaborate with UX designers, researchers, and product managers to ensure all designs are grounded in real user needs.
• Regularly evaluate and improve experiences based on user behavior and feedback.
  
  

Day-to-Day Responsibilities

• Work across multiple projects in a collaborative, lean design team.
• Adapt to shifting project needs, contributing across conversation, content, and interaction design.
• Lead and participate in design workshops, critiques, and cross-functional planning sessions.
• Use Figma as the primary design tool for documentation and collaboration.
• Take initiative, manage your workload, and support the broader team wherever needed.
  
  

What We're Looking For

• Strong expertise in conversational design, including experience with AI, NLP/NLU, and LLMs.
• Exceptional writing and editing skills-able to craft user-focused content that is clear, accessible, and empathetic.
• A T-shaped designer with deep knowledge in one area and the ability to contribute across others.
• Familiarity with Agile methodologies and design frameworks like the Double Diamond.
• Strategic thinker with a user-first mindset and a clear understanding of business goals.
• Comfortable working independently in a multidisciplinary team and collaborating openly with others.
• Curious, proactive, and committed to improving the user experience.
  
  

Preferred Experience

• 4+ years of experience in conversation and content design.
• 2+ years working with AI-driven chatbots and conversational platforms.
• Familiarity with financial services or other regulated industries.
• Strong project management and multitasking skills.
• Experience analyzing conversational performance metrics and using insights to optimize design.
  
  

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Online Audio and Video Media

Referrals increase your chances of interviewing at John Goddard Associates by 2x

Get notified about new Designer jobs in City Of London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Hammersmith, England, United Kingdom 2 weeks ago

London, England, United Kingdom 7 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 19 hours ago

London, England, United Kingdom 1 day ago

Greater London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 hour ago

London, England, United Kingdom 1 day ago

Junior Graphic Designer (Performance Marketing)

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.