AI Content Curation and Knowledge Lead

Informa PLC; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Informa PLC seeks a strategic leader to manage the lifecycle of content for their AI assistant, Elysia. This pivotal role involves designing, curating, and maintaining a document management framework to ensure AI systems deliver accurate information, while collaborating closely with both content owners and tech teams. A strong background in knowledge management, metadata, and digital content strategy is essential. The role offers flexibility, community engagement, and a supportive work environment, alongside competitive benefits.

Benefits

Flexible working hours

25 days annual leave

Career development opportunities

ShareMatch scheme

Qualifications

• Proven experience in knowledge management, digital content strategy, or information architecture.
• Strong understanding of metadata, taxonomies, and structured content models.
• Excellent stakeholder engagement and communication skills, with the ability to work across business and technical teams.

Responsibilities

• Own the end-to-end content lifecycle for AI-accessible documentation.
• Curate and optimise content, IP, and knowledge for AI consumption.
• Design and evolve metadata standards to maximise discoverability.
• Establish and enforce governance processes for document updates.

Skills

Knowledge management

Digital content strategy

Information architecture

Stakeholder engagement

Document management platforms

Enterprise AI tools

Privacy-by-design principles

Content engineering tools

Education

Certifications in Knowledge-Centered Support (KCS), ISO 30401

Background in library science or knowledge systems

Tools

SharePoint

OneDrive

Confluence

Python

Job description

Informa is a leading international events, digital services and academic knowledge group.

We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more.

We work in two main markets:

• Academic Markets, where we serve knowledge makers and research institutions worldwide through our Taylor & Francis division – one of the world’s leading publishers of advanced, emergent and applied academic research and knowledge.
• Business-to-Business Markets, where we champion businesses and professionals through our Informa Markets, Informa Connect and Informa Tech divisions.

Across our divisions, we have a broad range of products and services, all of which are based on connecting people, knowledge and ideas. They include live and on-demand events, digital content and media, advanced research and research services, accredited training, digital marketing and audience development services, and digital lead and demand generation solutions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with 11,000 colleagues working in more than 30 countries.

Technology Solutions & Services (TSS) is a key function within Informa’s fifth division - Global Support – which provides business services and function-specific expertise to our four commercial divisions.

TSS has responsibility for key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.

Job Description

We are seeking aforward-thinking, strategic leaderto manage the lifecycle of internal and external content powering Informa’s enterprise AI assistant, Elysia, and the underlying AI platform supporting diverse use cases. This role is pivotal in ensuring our AI systems deliverrelevant, accurate, and authoritative information, supported by a high-quality, structured knowledge base.

Acting as a bridge between content owners and technical teams, you willdesign, curate, and maintaina controlled document management framework. This framework will seamlessly integrate withretrieval-augmented generation (RAG) pipelines, fine-tuned models, and commercial solutions. Your work will directly shape how employees and customers interact with AI and access Informa’s proprietary content and intellectual property.

• Own the end-to-end content lifecyclefor AI-accessible documentation—from ingestion and curation to retirement.
• Curate and optimise content, IP, and knowledgefor AI consumption, ensuring readiness for RAG systems and fine-tuned models (including chunking, tagging, and embedding).
• Design and evolve metadata standardsto maximise discoverability by users, customers, and AI agents.
• Establish and enforce governance processesfor document updates, version control, and alignment with evolving AI models.
• Act as a subject matter expert (SME) liaison, collaborating with business and technical teams to validate and refine AI-ready content.
• Lead enablement and training initiativesfor content owners and SMEs, delivering guidance on metadata standards, document structuring, taxonomy design, and AI integration principles.
• Collaborate with AI/ML teamsto evaluate retrieval performance and continuously improve indexing strategies.
• Develop standards and processesto ensure Informa’s knowledge assets are discoverable and accessible by AI models and external systems.
• Define and maintain taxonomies and classification systemsfor structured, scalable knowledge management.
• Conduct regular content quality auditsand gap analyses to ensure the relevance, accuracy, and timeliness of referenced materials.
• Champion standardised publishing frameworksthat balance control, security, and business usability.
• Support pilot initiatives and enterprise-wide rolloutsof AI-integrated knowledge services.

Qualifications

• Proven experience inknowledge management, digital content strategy, or information architecture.
• Strong understanding ofmetadata, taxonomies, and structured content models.
• Experience withdocument management platformssuch as SharePoint, OneDrive, Confluence, etc.
• Excellentstakeholder engagement and communication skills, with the ability to work across business and technical teams.
• Familiarity withenterprise AI tools and concepts, including vector stores, embedding models, RAG frameworks, and fine-tuning.
• Solid understanding ofprivacy-by-design principles, information security, and intellectual property protection.
• Working knowledge ofLLMs and their information retrieval behaviours.
• Exposure toPython, YAML, markdown, or content engineering tools.
• Background inlibrary science, knowledge systems, or technical writing.
• Experience contributing toenterprise AI governance or internal search architecture.
• Certifications inKnowledge-Centered Support (KCS), ISO 30401, or similar.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’ssome of what you can expect when you join us. But don’t just take our word for it – see what ourcolleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagueswho will roll their sleeves up, join in and help make things happen. If it sounds like a match and you havemost – although not all – of the skills and experience listed, we welcome your application.At Informa, you'll find inclusive experiences and environments where all perspectives and backgroundsare welcomed.

As part of this approach and our diversity and inclusion commitments, we are also formallyan Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit anddo not discriminate on the basis of key characteristics and statuses, including all of those protected bylaw. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a jobhere .