AI Chat Content Specialist

TN United Kingdom; Bristol; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a creative AI Chat Content Specialist to enhance customer satisfaction through innovative content creation for a chatbot application. This role offers the opportunity to assess and update existing content, ensuring it meets customer needs effectively. The ideal candidate will possess strong copywriting and data analysis skills, along with a proactive approach to problem-solving. Join a dynamic team dedicated to delivering exceptional service and contribute to the success of a leading tech protection company. If you thrive in a fast-paced environment and are passionate about technology, this role is perfect for you!

Qualifications

• Experience in copywriting and data analysis is essential.
• Familiarity with content management systems and web analytics is preferred.

Responsibilities

• Create and update content for a chatbot application.
• Analyze customer queries to improve content accuracy.
• Champion insight-led thinking across teams.

Skills

Copywriting

Data Analysis

Organizational Skills

Workflow Management

Usability Knowledge

Content Management Systems

Web/Text Analytics

Job description

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AI Chat Content Specialist
Bristol, UK
Salary - DOE

Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates and enables the communications for those support tools underpinned by continuous insight.

We are part of Likewize. Likewize is a leading tech Protection and support company dedicated to resolving over 250 million tech problems each year. We are committed to delivering innovative solutions and exceptional service to our clients/customers.

Job Profile

This role requires a content specialist to create content for a chatbot application in order to resolve customer queries digitally in the first instance and drive customer satisfaction.

In addition to adding new content, AI Chat Content Specialists will also assess the existing knowledge bank to determine whether content needs updating or amending where it is out of date and when new query types arise. Content Specialists will need to research issues and content, and where appropriate, reach out to key points of contact to request information about the underlying issues and products in a timely manner.

Key Responsibilities

• Create new content in response to customer queries and requests
• Appraise regular feeds of customer queries to:
• accurately craft/update responses to those queries
• Identify emerging trends
• further understand future intents and to craft content which anticipates the next /most likely follow on query
• Regularly update the search tool to accurately retrieve updated content responses
• Become a subject matter expert within Digital Delivery (DD) on the underlying products as well as the chat application itself
• Provide regular updates to stakeholders on changes and updates made to the application and content
• Actively champion insight led thinking across DD teams and wider LCX
• Help to implement and adhere to best practice standards in content creation and delivery
• Utilise and appraise available insight - sharing more widely across DD if solutions can be enhanced
• Play a key role in implementing our content strategy by providing the right content delivered appropriately (format).
• Respect the value of information by following Likewize's data protection / information security policies and procedures

Skills / Experience

• Copywriting experience
• Data analysis experience, basic competency in appraising data sets and devising next steps
• Good organisational and time management skills
• Familiarity with workflow management & delivering to set timescales
• Knowledge of usability, accessibility and web content guidelines
• Working knowledge of Content Management Systems (CMS)
• Some experience of web/text analytics programs

Personal attributes

• Confident pro-active approach – able to propose and crucially follow through
• Technically capable, curious independent thinker- Interest in technology
• Adept in problem solving and resolution
• Team player with a ‘can-do’ attitude

We offer a competitive compensation and benefits packages, along with opportunities for professional growth and development.

If you are a creative thinker who enjoys working in a dynamic and innovative environment, we would love to hear from you. Join our team and contribute to the success of Likewize Support!