AI - Business Process Solutions Architect

NTT America, Inc.; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A global technology solutions provider is seeking a Business Process Solutions Architect to design AI-driven business operations. Responsibilities include analyzing client operations, architecting workflows, and presenting solutions to stakeholders. Ideal candidates will have a solid background in finance or healthcare, with proven skills in designing digital BPS solutions and understanding AI applications. An inclusive work environment and benefits for personal wellbeing are part of the offer.

Benefits

Flexible work options

Learning and development opportunities

Employee wellbeing support

Qualifications

• Solid experience in Finance or Healthcare Payer operations.
• Proven ability to design digital BPS solutions.
• Strong understanding of AI/ML in process transformation.

Responsibilities

• Analyse current-state client operations.
• Architect AI-native workflows and digital operating models.
• Define data and process models with ML teams.
• Align domain roadmaps with platform capabilities.
• Present solutions to executive stakeholders.

Skills

Finance sector experience

Healthcare Payer operations

Digital BPS solutions design

AI/ML applications knowledge

Strong communication skills

Job description

Overview

As a Business Process Solutions Architect, you will design and define the future of business operations powered by AI. You will shape end-to-end solutions that integrate modular agent platforms and decision-support systems, co-creating with both clients and internal teams to deliver scalable impact.

What you'll be doing

• Analyse current-state client operations (e.g. Finance, Healthcare claims, lending, compliance)

• Architect AI-native workflows and digital operating models

• Define domain-specific data and process models in partnership with ML/ontology teams

• Align domain roadmaps with platform capabilities and product vision

• Present and evangelise solutions to executive stakeholders

What experience you'll bring

• Solid experience in the Finance sector or Healthcare Payer, Lending, or Compliance operations

• Proven ability to design digital BPS solutions or BPaaS models

• Strong understanding of AI/ML applications in process transformation

• Excellent communication and solution storytelling for C-suite audiences

Who we are

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please refer to the Diversity and Inclusion information for NTT DATA UK.

What we'll offer you

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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