AI and Cell Therapy Partner Success Lead

CellVoyant; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a proactive AI & Cell Therapy Partner Success Lead to join their mission of transforming medicine with AI. This entry-level role focuses on onboarding new customers and ensuring their satisfaction, merging the interests of biologists and data scientists to achieve mutual goals. The ideal candidate will possess an advanced life science degree and have a keen interest in customer outcomes. Join a collaborative environment at the forefront of AI-powered biotech research and make a significant impact on medical treatments through cutting-edge technology.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Impact on medical treatments

Qualifications

• 2+ years of experience in Product, Project, or Customer Success Management.
• Strong understanding of AI and cell therapy processes.

Responsibilities

• Manage onboarding and customer satisfaction for the FateView platform.
• Analyze user feedback to enhance product experience and drive R&D.

Skills

Customer Success Management

Project Management

Data Analysis

Relationship Building

Education

Advanced life science degree

Advanced degree in computer science

Tools

Python

Google Cloud

GitHub

Docker

TensorFlow

PyTorch

NumPy

Pandas

Job description

AI and Cell Therapy Partner Success Lead

The Opportunity
Join our mission to unlock new medicines faster with AI. CellVoyant FateView software transforms everyday time-resolved microscopy into a computer vision digital twin that guides scientists to engineer living cells into drugs with optimal safety, efficacy, and cost. Our innovation is set to outpace other uses of AI in the pharmaceutical space and our venture capital investors have presciently backed other successful "Tech-Bios" like us such as Google DeepMind and Recursion. If cultivating AI and biology to reach new business heights energizes you, we encourage you to apply and help change the world.

Role Description
Reporting to the Head of Business Development and Commercialisation, the AI & Cell Therapy Partner Success Lead is a proactive and time-sensitive mentor who onboards new customers and partners and ensures their satisfaction with our product as they grow into sustainable advocates of CellVoyant. This innovative and high EQ project manager merges the evolving interests of biologists and data scientists to reach mutual business goals.

Responsibilities

• Project and Program Management - Writes Statements of Work (SOW) scopes in collaboration with the Business Development and Technical teams then as the partner advocate, onboards users and ensures internal completion of SOWs and complex programs while internally optimizing operational costs, quality, and return on investment.
• Data driven approach - Monitors and analyses user adoption and use of the FateView platform to help them extract its maximum value. Critically leverages user feedback to drive internal R&D teams through change management to improve the product and user experience and broaden appeal to additional customers and partners.
• Relationship Building - Continuously deepens understanding of the customer journey to create loyalty, minimize churn, and increase purchases and commitments from the installed customer base.

Requirements

• Advanced life science degree with combined understanding of AI and cell therapy pharmaceutical process and analytical development through formal education or self-guided learning.
• Keen interest or experience working towards Customer or Business Outcomes.
• Minimum of 2 years of experience with Product, Project, or Customer Success Management within the pharmaceutical industry.

Nice to haves

• Advanced degree in computer science discipline or advanced knowledge in computer vision, data collection, and microscopy imaging.
• Knowledge of programming languages (e.g., Python), cloud infrastructure (e.g., Google Cloud), software (e.g., GitHub, Docker), ML model design and scientific libraries (e.g., TensorFlow, PyTorch, NumPy and Pandas).

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment at the forefront of AI-powered biotech research.
• The chance to make a significant impact on the treatment of medical disorders through cutting-edge science and technology.

Seniority level: Entry level

Employment type: Full-time

Job function: Business Development

Industries: IT Services and IT Consulting