AI Adoption Analyst

Xoserve; Metropolitan Borough of Solihull; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Discretionary bonus

Pension up to 12%

Life insurance

33 days annual leave

Private Medical Insurance

Health cashback plan

EV Salary Sacrifice

Employee Assistance Programme

Wellbeing initiatives

Volunteering / community engagement

Job summary

Xoserve Limited in Solihull is seeking an AI Adoption Analyst to help embed AI in day-to-day processes and realise measurable business value. You will work with business teams and the AI & Automation Engineer to identify opportunities, develop use cases and promote responsible AI adoption.

You will guide stakeholders, define success metrics and deliver AI awareness and enablement activities, while staying aligned with governance and risk controls across the organisation.

Qualifications

• Degree-level qualification or equivalent practical experience.
• Experience using generative AI tools in a business setting with effective prompting.
• Strong understanding of AI, automation and emerging technologies and their risks.
• Ability to identify opportunities for AI and automation in business processes.
• Experience documenting requirements, processes and use cases.
• Experience supporting technology adoption including user engagement and enablement.
• Excellent stakeholder engagement and ability to communicate to technical and non-technical audiences.
• Ability to analyse AI adoption outcomes and value realised.
• Knowledge of responsible AI principles and risk management.
• Experience producing reports or management information for diverse audiences.
• Experience supporting AI adoption in regulated/data-sensitive environments.
• Experience creating AI training or enablement materials.
• Experience using reporting/BI tools to monitor performance.
• Relevant AI training or certifications (e.g., Microsoft/Google).

Responsibilities

• Build strong stakeholder relationships and provide AI guidance across business and technology teams.
• Identify, assess and prioritise AI and automation opportunities.
• Define and track objectives, benefits and success measures for AI initiatives.
• Support development and delivery of AI initiatives delivering measurable business value.
• Support integration of AI into business processes and ways of working.
• Deliver AI awareness, training and enablement activities.
• Promote the responsible use of approved AI technologies.
• Monitor AI adoption, usage and realised value, recording benefits and lessons learned.
• Support AI governance, risk and compliance activities.
• Keep up to date with emerging AI technologies, trends and best practices.

Skills

AI governance

Stakeholder engagement

AI adoption experience

Data governance

Analytics reporting

Generative AI tools

Regulated environment

Training materials

Responsible AI principles

BI / reporting tools

Education

Degree-level qualification

Tools

BI tools

Reporting analytics

Job description

Role Summary

The AI Adoption Analyst supports the adoption and effective use of artificial intelligence (AI) across Xoserve, helping the organisation realise value from AI in a responsible and sustainable way. Working closely with business teams, they identify opportunities to apply AI and automation, support the delivery of initiatives and help embed AI capabilities into day-to-day processes and ways of working.

Combining an understanding of AI technologies with strong communication and analytical skills, the AI Adoption Analyst supports business teams in adopting AI effectively. Working closely with the AI & Automation Engineer, they help colleagues identify opportunities to use AI, develop use cases and realise value through the responsible adoption of AI technologies.

Responsibilities

• Build strong stakeholder relationships and provide AI guidance across business and technology teams.
• Identify, assess and prioritise AI and automation opportunities across the organisation.
• Define and track objectives, benefits and success measures for AI initiatives.
• Support the development and delivery of AI initiatives that provide measurable business value.
• Support the integration of AI into business processes and ways of working.
• Deliver AI awareness, training and enablement activities.
• Promote the effective and responsible use of approved AI technologies.
• Monitor AI adoption, usage and realised value, maintaining appropriate records of benefits and lessons learned.
• Support AI governance, risk and compliance activities.
• Keep up to date with emerging AI technologies, trends and best practices.

Specialist/Technical Expertise

• Degree-level qualification in a relevant discipline, or equivalent practical experience.
• Practical experience using generative AI tools within a business environment, including applying appropriate prompting techniques to achieve reliable outcomes.
• Strong understanding of AI, automation and emerging technologies, including their practical applications, capabilities, limitations and risks.
• Ability to identify and evaluate opportunities for AI and automation within business processes.
• Experience capturing and documenting business requirements, processes, use cases and opportunities for improvement.
• Experience supporting technology adoption, including user engagement, awareness, training or enablement activities.
• Strong stakeholder engagement and relationship management skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Ability to analyse and communicate AI adoption, outcomes, benefits and realised value.
• Understanding of responsible AI principles and associated risk.
• Experience producing reports, presentations or management information for a range of audiences.
• Experience supporting the introduction or wider adoption of AI or automation tools within an organisation.
• Experience developing or delivering AI-related training, guidance or enablement materials.
• Experience working within a regulated or data-sensitive environment.
• Experience using reporting, analytics or business intelligence tools to monitor performance and communicate insights.
• Relevant AI training or certifications, such as Microsoft, Google or equivalent AI and generative AI qualifications.

What we offer:

• A competitive annual salary up to £42,000 per annum, reflective of your skills and experience
• Discretionary individual performance bonus linked to your overall contribution
• Generous pension scheme to support your long-term financial wellbeing- up to 12% employer contribution
• Life insurance providing peace of mind for you and your family
• 33 days annual leave (including Bank Holidays) to rest and recharge
• Income protection to support you should illness or injury prevent you from working
• Enhanced annual leave options, including the ability to purchase additional holiday each year
• Enhanced family friendly policies
• Access to contributory Private Medical Insurance for you and your family (Bupa)
• Health cashback plan for you and up to four dependent children (Medicash)
• 24/7 virtual GP, plus remote Physiotherapy, Mental Health Support, and Medical Second Opinion (Help@Hand)
• Electric Vehicle Salary Sacrifice Scheme (Octopus EV)
• Free, confidential Employee Assistance Programme (LifeWorks)
• Commitment to ongoing learning and development opportunities
• Financial support for one annual professional membership subscription
• A wide range of wellbeing initiatives
• Discounts on high street retailers, supermarkets, cinema tickets, holidays, and more
• Paid volunteering hours to support our local communities
• Opportunity to take part in our twice yearly employee events, social activities, and ongoing engagement initiatives

This is a hybrid role based in our Solihull office, with a minimum of two days per week working onsite.

Please note that we are unable to offer Skilled Worker Sponsorship. Candidates must ensure they have the appropriate right to work in the UK before applying.

The closing date for applications is 12 th November. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. Xoserve’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.