Agricultural Technical Support Technician (Central & Southern England and Wales)

Merck; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in veterinary pharmaceuticals seeks a Product Support Specialist for its Ruminant Business Unit. This role focuses on post-sales support for livestock intelligence equipment, involving customer training, equipment installations, and site surveys across Central & Southern England and Wales. Ideal candidates will possess strong technical and communication skills, with a background in dairy farm operations preferred.

Qualifications

• Experience working on dairy farms is essential.
• Knowledge of milking equipment, particularly electronics is required.
• Administrative skills for database management are necessary.

Responsibilities

• Conduct site surveys for monitoring equipment installations.
• Train users in hardware and software aspects of equipment.
• Coordinate post-sales issues for customer satisfaction.

Skills

Client-facing communication

Problem-solving

Technical support

Presentation

CRM management

Troubleshooting

Computer knowledge

Tools

Salesforce

Livestock monitoring software

Job description

Job Description

Through its commitment to theScience of Healthier Animals , our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.

Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties.The role will form part of our product support function within the Ruminant Business Unit of Animal Health.

A typical day would look like undertaking site surveys for our equipment, coordinating, delivering and assessing installations of that equipment, training up users in the hardware and software aspects of the monitoring equipment and being responsible for coordinating the response on any post-sales issues the customer may have. Success would look like more farmers using our equipment and being part of a highly functioning team.

We have roles available throughout Central & Southern England and Wales.

The primary activities include but are not limited to:

• Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
• Completion and review of site surveys for monitoring equipment
• Co-ordination and approval of installations
• In person onboarding of new users of the equipment
• Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer
• Maintain Salesforce CRM with work orders and customer interactions
• Regular contact with colleagues in the local regional team (sales and veterinary)

Skills Required

• Working knowledge of milking equipment, particularly electronics
• Experience of working on dairy farms
• Presentation skills to small groups on technical subjects
• Administrative upkeep of databases, e.g. CRM
• Strong client-facing and communication skills
• Advanced troubleshooting, problem-solving and multi-tasking skills
• Basic Information Technology, Computer knowledge

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Beef Cattle Management, Communication, Computer Technical Support, Computer Technology, Cow Milking, Customer Communications, Customer Experience Management, Customer Relationship Management (CRM), Equipment Monitoring, Livestock Management, Machine Monitoring Software, Management Process, Market Tracking, Milking Machines, Milk Production, Online Surveys, Product Support, Site Surveying, Technical Support, Troubleshooting

Preferred Skills:

Animal Health Care, Milking Equipment, Professional Presentation, Salesforce (Software)

Job Posting End Date:

07/28/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.