Agile Tech Business Analyst - Media Platform Delivery

ITV; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Zoo 55, an ITV Studios company, is seeking an Agile Business Analyst/Delivery Manager to join the Global Partnerships Technology team in London. You will map workflows, translate business pain points into actionable user stories, and drive day-to-day sprint delivery for the Zoo 55 backlog.

You will collaborate with Zoo 55 leads and Group Technology engineers to ensure delivery aligns with strategic goals, manage dependencies, and enable seamless onboarding of new digital workflows.

Qualifications

• Extensive experience as a Technical Business Analyst, Agile BA, or Delivery Manager in a software or media delivery environment.
• Experience with business process mapping (BPM), requirements gathering, and writing detailed user stories with clear acceptance criteria.
• Experience running agile delivery rituals (Scrum/Kanban) and using Jira/Confluence to manage backlogs and track delivery velocity.
• Ability to liaise effectively between non-technical operational stakeholders and platform/cloud engineers.
• Ability to manage technical work and dependencies across internal teams and external partner vendors.

Responsibilities

• Map as-is and to-be operational workflows across media ingest, social video, and asset distribution, capturing clear business requirements.
• Translate operational pain points into detailed functional specifications, acceptance criteria, and executable Jira epics/stories for platform engineers.
• Configure digital workspaces (e.g. Monday.com tracking boards) and assist with everyday operational tooling governance.
• Define functional requirements and draft Change Requests (CRs) for upstream enterprise systems (e.g. Rightsline and Salesforce).
• Responsible for end-to-end delivery and day-to-day management of the Zoo 55 team's backlog using agile methodologies.
• Run agile events including sprint planning, retrospectives, backlog refinement, and daily standups.
• Day-to-day priority setting for the team, removing blockers to enable delivery.
• Use data-driven agile metrics to track velocity and predictability in Jira.
• Provide timely communication with stakeholders across Group Technology and Zoo 55.
• Manage dependencies across ITV teams and external vendors.
• Ensure delivered work is documented and transitioned to operations.
• Track project delivery to ensure resource utilisation aligns with squad plans.

Skills

Technical Business Analyst

Agile BA

Delivery Manager

BPM

Jira/Confluence

Tools

Jira

Confluence

Job description

Zoo 55, an ITV Studios company, is seeking an Agile Business Analyst/Delivery Manager to join the Global Partnerships Technology team in London. You will map workflows, translate business pain points into actionable user stories, and drive day-to-day sprint delivery for the Zoo 55 backlog.

You will collaborate with Zoo 55 leads and Group Technology engineers to ensure delivery aligns with strategic goals, manage dependencies, and enable seamless onboarding of new digital workflows.