Agile Receptionist

NHS; Blackburn; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider is looking for an Agile Receptionist in Blackburn. This part-time role requires excellent customer service skills and a professional manner to support reception activities. You will need to communicate effectively with a diverse range of stakeholders and be computer literate, especially in Microsoft Office. The position may involve evening and weekend work, making flexibility important.

Qualifications

• Must be organised, professional, and committed.
• Ability to assist in providing high-standard reception service.
• Knowledge of relevant customer service procedures.

Responsibilities

• Communicate professionally with staff, service users, and visitors.
• Support efficient functioning of the receptions.
• Work evenings and weekends with varied hours.

Skills

Customer service skills

Communication skills

Computer literacy

Interpersonal skills

Education

NVQ Level 2 in Customer Care

Tools

Microsoft Office

Job description

Overview

The Pennine Network is looking for an Agile Receptionist to join our reception team on a part-time, permanent basis. You will have excellent customer service skills to support the smooth and efficient functioning of the receptions.

The closing date is 01 October 2025

Responsibilities

The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft Office packages and possess a good telephone manner.

About us

The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical reception service. The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with very strong communication skills.

Job responsibilities

Please Note - This role will include evening and weekend work with early starts of 7am and late finishes of 9pm.

Person Specification

Education

• NVQ Level 2 in Customer Care - or equivalent experience

Knowledge

• Knowledge of administrative systems and processes

Exper

• Previous experience in customer services or administration
• Excellent communication and interpersonal skills.
• Ability to make decisions and solve routine problems
• Approachable and empathetic. Excellent communication and interpersonal skills.
• Willing and able to visit different bases across the locality as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust