Agile Receptionist

Lancashire & South Cumbria NHS Foundation Trust; Blackburn; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Blackburn is looking for a part-time Agile Receptionist to support efficient reception services. The ideal candidate will have NVQ Level 2 in Customer Care or equivalent, be customer-focused, and possess excellent communication skills. This role involves evening and weekend shifts from 7am to 9pm, ensuring high standards in clinical reception services.

Qualifications

• Good telephone manner is essential.
• Must possess organizational skills.
• Able to work independently or as part of a team.

Responsibilities

• Assist in providing a high standard quality clinical reception service.
• Communicate professionally with staff, service users, visitors, and carers.
• Support the smooth functioning of the reception area.

Skills

Excellent customer service skills

Communication skills

Organizational skills

Computer literacy

Telephone manner

Education

NVQ Level 2 in Customer Care

Tools

Microsoft Office

Job description

Overview

Go back Lancashire & South Cumbria NHS Foundation Trust

The closing date is 01 October 2025

Role

The Pennine Network is looking for an Agile Receptionist to join our reception team on a part-time, permanent basis. You will have excellent customer service skills to support the smooth and efficient functioning of the receptions

Responsibilities

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft Office packages and possess a good telephone manner.

About us

The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical reception service.

The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with very strong communication skills.

Job responsibilities

Please Note - This role will include evening and weekend work with early starts of 7am and late finishes of 9pm.

Person Specification

Education

• NVQ Level 2 in Customer Care - or equivalent experience

Knowledge

• Knowledge of administrative systems and processes

Experience

• Previous experience in customer services or administration
• Excellent communication and interpersonal skills
• Ability to make decisions and solve routine problems
• Approachable and empathetic. Excellent communication and interpersonal skills.
• Willing and able to visit different bases across the locality as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust