Agentic Strategy & Advisory Consultant

Accenture PLC; Greater London; Presencial; GBP 65.000 - 100.000; Jornada completa

Descripción de la vacante

Accenture Song in London is seeking an Agentic Strategy & Advisory Consultant to shape and deliver AI strategy engagements, translating capability into compelling business cases and strategic roadmaps. You will support workshops, client interviews and co-creation sessions, helping clients harness AI for cost transformation and growth.

The role sits in a vibrant, global network of specialists with ongoing training, and focuses on AI advisory across customer service and enterprise operations.

Formación

• Background in consulting, strategy, or digital transformation with AI advisory focus.
• Strong mindset: curiosity, business acumen, enthusiasm for AI in customer service.

Responsabilidades

• Support building AI strategies for clients.
• Contribute to business cases and AI investment narratives.
• Create client-facing materials including exec presentations and roadmaps.
• Collaborate across Song teams to bring integrated AI perspectives.

Conocimientos

GenAI

AI strategy

Data analysis

Communication

Herramientas

ChatGPT

Claude/Code

Copilot

Descripción del empleo

Agentic Strategy & Advisory Consultant , Song Service

CL9 - Consultant

London

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful.

As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps.

Our mission: Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity , cost transformation , and an engine for growth .

Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.

As a team

The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work.

We focus on:

• Reinventing customer service across physical, digital / app-based and AI-powered channels
• Data-driven transformation across service to reduce cost and drive growth
• Designing future-ready service models , enabled by platforms, data and automation
• Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
• Supporting clients to define a customer-first mindset , helping them shape their business and operating models
• Delivering measurable business outcomes , not just great experiences

We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.

What you'll do

• Support building AI strateg ies for clients
• Contribute to business cases, value frameworks and AI investment narratives
• Conduct competitor analysis to inform AI strategy recommendations
• Use Data and Business insights to identify value opportunities for our clients, helping them track and realise benefits
• Bridging business value and agentic capability, translating what AI can do into what the business should do
• Support the development of client-facing materials including exec presentations, roadmaps and proposals
• Build AI fluency and advisory craft through immersion in live engagements
• Contribute to client delivery
• Own defined workstreams within strategy projects, from research and analysis through to client presentation
• Create new insights for our clients, interrogating data, building visualisations and combining with business understanding to creat e compelling narratives
• Support workshops, interviews and co-creation sessions with client stakeholders
• Collaborate across Song teams to bring integrated perspectives into strategy work
• Grow people, capability and the practice
• Contribute to thought leadership, templates and reusable assets in AI advisory
• Actively develop your own AI and agentic knowledge; staying ahead of what clients are asking about

Experience Required

P rofessional experience in consulting, strategy, customer experience or digital transformation with a strong desire to specialise in AI advisory.

The most important thing for us is mindset : intellectual curiosity, business acumen, and genuine enthusiasm for what AI is changing in customer service and enterprise operations.

Core experience

• Background in consulting, strategy, customer experience, digital transformation or a related field
• Industry experience in Communications, Media, Banking and Public Service
• Experience producing high-quality analytical and strategic outputs ; research, benchmarking, presentations
• Experience working with d ata to identify pain - points, track performance and demonstrate value
• Experience in c reation of business cases and understanding of value tracking principles
• Experience translating business priorities into AI strategies
• Proven ability to work within cross-functional teams and contribute to complex projects
• Excellent written and verbal communication , able to structure complex ideas clearly
• Proactive and self-directed , able to manage your own workload and ask the right questions
• AI, data and technology awareness
• Strong understanding of AI and Agentic AI and how these capabilities scale across programmes
• Awareness of d ata s tructures and strong u nderstanding of performance metrics / value measurement

Exp erience in:

• GenAI-enabled services ( e.g. conversational AI, agentic workflows)
• AI strategy and value measurement concepts
• AI tools such as ChatGPT, Claude Code/Codex/Gemini , Copilot or similar
• Data discovery and analysis of large data