AI CX Delivery Consultant

Accenture UK & Ireland; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

30 days of leave

Flexibility and mobility to work on‑sі

Private healthcare insurance

Job summary

Accenture Song is seeking an AI CX Delivery Consultant to design and productionize agentic experiences at the intersection of CX strategy and engineering. You will work across LangGraph, LangChain, and RAG pipelines to deliver AI systems that work in production for client projects in London, Manchester, and Edinburgh.

This role combines engineering rigor with design curiosity, requires hands-on production AI experience, and offers a global network, training, and growth within a leading

Qualifications

• Professional engineering experience with hands-on involvement in AI or agentic systems in production.
• Ability to translate CX requirements into technical implementations.
• Experience with foundation model APIs (Claude, OpenAI, Vertex AI).
• Experience building production AI agents and deploying to production environments.

Responsibilities

• Design and build agentic experiences end-to-end, from brief to deployed agent in production.
• Prompt engineer, test and iterate on deployed AI agents across client use cases.
• Bridge CX design and engineering to ship end-to-end solutions.

Skills

Python

Agentic frameworks

Foundation model APIs

LangGraph

LangChain

Cloud deployment

Communication skills

Client-facing

Education

Bachelor's degree in STEM

Tools

Claude API

OpenAI API

Vertex AI

AWS Bedrock

Pinecone

Weaviate

GCP

Job description

London, Manchester, Edinburgh

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

AI CX Delivery Consultant, Song Service

CL9 - Consultant

London, Manchester, Edinburgh

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

As an AI CX Delivery Consultant in Accenture Song Service, you will design and build agentic experiences to production, working at the intersection of CX strategy and engineering to deliver AI systems that work.

Our mission:

Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.

Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.

As a team

The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose for our people; to grow, to build new skills, and do our best work.

We focus on:

• Reinventing customer service across physical, digital/app-based and AI-powered channels
• Data-driven transformation across service to reduce cost and drive growth
• Designing future-ready service models, enabled by platforms, data and automation
• Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
• Supporting clients to define a customer-first mindset, helping them shape their business and operating models
• Delivering measurable business outcomes, not just great experiences

We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.

What You’ll Do

Build agentic experiences to production

• Design and build agentic experiences end-to-end, from brief to deployed agent in a production environment
• Prompt engineer, test and iterate on deployed AI agents across client use cases
• Work across LangGraph, LangChain, Claude Code/Codex/Gemini and RAG pipelines
• Implement RAG and vector database solutions (Pinecone, Weaviate, LlamaIndex)
• Deploy across cloud platforms: AWS Bedrock, GCP Vertex AI or Azure AI Studio

Bridge CX and engineering

• Hold the full stack from CX design to shipped agent
• Collaborate with AI Experience Designers, Conversational PMs and Strategy leads
• Translate CX requirements into technical implementations

Grow people, capability and the practice

• Contribute to Song's reusable agentic delivery assets and accelerators
• Stay at the frontier of agentic tooling; new frameworks, model releases, platform updates
• Build your craft in production AI engineering within a supported, high-growth environment

Experience Required

Professional engineering experience with hands-on involvement in AI or agentic systems in production, not just in demos.

The most important thing for us is that you have the right combination of engineering skill and design curiosity. We want people who think about what the agent experience feels like, not just whether the code runs.

Core Experience

• Engineering background with production experience in Python and similar languages across AI systems
• Hands-on experience with at least one agentic framework (LangGraph, LangChain, CrewAI or equivalent)
• Experience with foundation model APIs (Claude API, OpenAI API or Vertex AI)
• RAG implementation experience with at least one vector database
• Cloud deployment experience across AWS, GCP or Azure
• Evidence of AI systems you have built and deployed to production — not just notebooks

AI, data and technology awareness

• Agentic experience and experience delivering GenAI-enabled services (e.g. conversational AI)
• Practical experience with:
• Agentic frameworks: LangGraph, LangChain, CrewAI, Agentforce or similar
• Foundation model providers: Claude Code/Codex/Gemini, OpenAI or AWS Bedrock
• Vector databases: Pinecone, Weaviate, LlamaIndex or pgvector
• Cloud platforms: AWS Bedrock, GCP Vertex AI or Azure AI Studio

Leadership & Consulting Skills

• Clear communication; able to explain technical decisions to non-engineers
• Collaborative and team-oriented; comfortable in multi-disciplinary delivery environments
• Self-directed and proactive; able to manage your own delivery within a project structure
• Eagerness to grow in a client-facing engineering role
• Telco or Financial Services experience is a strong value add

Set yourself apart

• Open source contributions to agentic or LLM tooling
• Personal projects demonstrating production AI engineering outside of employment
• Contact centre platform experience (e.g. Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce Contact Centre and Amazon Connect)
• EU AI Act or AI governance awareness
• Experience in Telco, Financial Services or Public Sector; our highest-demand client verticals

What's In It For You

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Programme, Career Development and Counselling.
• A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.