Agentic AI Consultant

Quant.ai; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in AI technology is seeking Customer Service Representatives to enhance client interactions. You will support AI systems in resolving customer queries, provide feedback for improvement, and contribute to shaping future customer services. No experience required, full training provided.

Qualifications

• 1+ year experience in customer service is a plus but not required.
• Highly organized, proactive, and detail-oriented.
• Eagerness to learn AI tools and workflows.

Responsibilities

• Handle live chats, calls, or tickets escalated by AI for clients.
• Calm customer frustrations when AI cannot resolve issues.
• Troubleshoot AI failures and collaborate with engineers.

Skills

Communication

Empathy

Problem-solving

Job description

Location - Oval, South London (Onsite). Type - Full-Time. Start Day - Immediate. Salary - £30,000 - £35,000 (top end reserved for outstanding candidates). Headquarters - New York, NY, USA.

About Quant.ai

Quant.ai is building the world’s most advanced Agentic AI – transforming customer service, outbound engagement, and internal decision-making for global enterprises. Our technology helps clients reduce inbound volume, improve response times, and deliver futuristic digital experiences powered by human-like AI. We’re opening a new office in Oval, South London, and seeking our first wave of AI-enhanced customer service reps to help us scale. The existing team in London is small but mighty – 5 people aged 24-27 – and we’re cultivating a collaborative, fast-moving culture where you’ll grow quickly. Our global team (75+) is led by Chetan Dube, former founder & CEO of Amelia.

The Role

As a Customer Service Representative working alongside our Agentic AI, you’ll step in when the AI cannot fully resolve a customer query for one of our enterprise clients. You’ll provide a human touch to resolve issues and investigate what went wrong, collaborating with engineers and product teams to improve AI performance. No prior experience is required – we’re looking for the right attitude. Full training will be provided.

What You’ll Do

1. Handle live chats, calls, or tickets escalated by our AI for clients in sectors like banking, energy, insurance, or telecom.
2. Calm and resolve customer frustrations when AI cannot.
3. Troubleshoot why the AI failed (e.g., logic gaps, language understanding, integrations).
4. Conduct light QA and error analysis on transcripts and logs.
5. Collaborate with product managers and engineers to improve AI flows.
6. Participate in project cycles for iteration and training.
7. Learn about agentic systems, prompt design, and conversational logic.
8. Help develop a new support category—Human-AI collaboration.

What We're Looking For

• 1+ years experience in customer service (chat, phone, email) is a plus but not required.
• Excellent communication skills.
• Empathy and ability to stay calm under pressure.
• Strong problem-solving curiosity.
• Comfortable working with technical teams (no coding needed).
• Highly organized, proactive, and detail-oriented.
• Eagerness to learn AI tools and workflows.

Nice to Have

Additional technical or AI-related experience is a bonus but not necessary.

Why This Role Matters

You’ll be the human failsafe for advanced AI systems, shaping future customer interactions and bridging customers with technology. Your feedback will influence millions of future interactions.

Experience: Not required
Employment: Full-time
Schedule: Monday-Friday, 9am-5pm
Salary: £30,000 – £35,000 annually
Starting time: Immediate start!