Agent Relationship Manager

Key Appointments (UK) Ltd; Leeds; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a well-established family-run business as an Agent Relationship Manager, where you will play a crucial role in supporting global agents in the luxury textiles sector. This exciting position offers a competitive salary, generous holiday allowance, and opportunities for professional growth. You will be the main contact for agents, providing quotes, processing orders, and building long-term relationships. If you have a passion for customer service and sales, and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

Benefits

25 days holiday plus bank holidays

Complimentary gym passes

Discount at a local coffee shop

Staff product discount

Summer hours between June and August

Qualifications

• Minimum 2 years of experience in sales or customer service.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage relationships with international agents and customers.
• Monitor sales pipelines and provide insights for improvement.

Skills

Sales Experience

Customer Service

Communication Skills

Attention to Detail

Multitasking

Proficiency in Microsoft Office

CRM Systems

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

CRM Systems

Job description

Agent Relationship Manager – Luxury Textiles

• Location: Leeds City Centre
• Salary: £28,000 base salary plus £2,000 OTE
• Job Type: Full-Time / Permanent
• Hours: Mon-Fri / 37.5-hour week

Are you an experienced sales or customer service professional with a passion for building strong relationships?

We are looking for an Agent Relationship Manager to join a well-established, family-run business in Leeds. This is a fantastic opportunity to work with a premium British brand, supporting global agents and customers in the luxury fashion and interiors sector.

What’s on Offer

• £28,000 base salary plus £2,000 on-target earnings
• 25 days holiday plus bank holidays (increasing with service)
• Summer hours between 1st June and 31st August
• City centre office near shops, cinemas, and restaurants
• Five-minute walk from Leeds train station
• Complimentary gym passes
• Discount at a local coffee shop
• Staff product discount

About the Company

Established in 1865, James Hare is Britain’s leading silk specialist, producing luxury textiles for international fashion and interiors markets. Still family-owned, the business is renowned for quality, service, and its reputation with top designers worldwide.

The Role

As Agent Relationship Manager, you will be the main contact for international agents and customers. Your responsibilities include providing quotes, processing orders, following up on proposals, and building long-term relationships to support global sales.

This fast-paced role requires strong communication skills, attention to detail, and a customer-focused mindset.

Key Responsibilities

Agent Management & Support

• Support agent performance to meet sales and growth goals.
• Act as the main liaison between the company and agents.

Performance Monitoring & Development

• Set and review sales targets; provide coaching as needed.
• Identify training needs and facilitate development.

Territory & Customer Growth

• Develop strategies with agents to expand customer base and market share.
• Focus on priority accounts and high-potential clients.

Customer Relationship Building

• Join agents on key customer visits to strengthen relationships.
• Collaborate internally to resolve customer issues.

Sales Pipeline & CRM Management

• Support agents in moving inquiries to orders.
• Monitor sales pipelines and provide insights for improvement.
• Ensure effective use of CRM systems and data accuracy.

Reporting & Market Intelligence

• Prepare reports on performance and market trends.
• Share insights to inform strategy and product development.

Requirements

• At least 2 years’ experience in sales or customer service.
• Experience working professionally with customers.
• Excellent communication and interpersonal skills.
• Strong attention to detail and multitasking ability.
• Proficiency in Microsoft Office and CRM systems.
• Proactive, customer-focused approach.

This is an exciting opportunity to work with a respected heritage brand combining tradition and modernity. If you enjoy building relationships and delivering excellent service, we want to hear from you.

Apply now to advance your career.

If shortlisted, you will be contacted for further discussions.

Note: Your CV will be assessed for suitability based on skills, experience, education, and location. By applying, you consent to processing your data for recruitment purposes. Full privacy policy available at key-appointments.