Agency Personnel Shift Supervisor

Tudor Employment Agency Ltd; Cannock; On-site; GBP 27,000 - 29,000; Full time

Job summary

A recruitment agency in Cannock is looking for a Working Supervisor to oversee agency personnel and coordinate daily operations. This permanent position requires strong communication skills, proficiency in MS Excel and Outlook, and the ability to work in a fast-paced environment. The role involves managing shift check-ins, performance metrics, and liaising with clients. Salary is between £27,000 and £28,500 per annum.

Qualifications

• Excellent communication skills are necessary.
• Strong attention to detail is required.
• Experience with MS Excel and Outlook is a must.

Responsibilities

• Oversee the start of shift check-ins for agency staff.
• Assign roles to agency staff based on client needs.
• Support onboarding and integration of new staff.

Skills

Communication skills

Attention to detail

MS Excel

MS Outlook

Ability to work under pressure

Job description

Tudor Employment Agency are currently recruiting for a Working Supervisor for our prestigious client based in Cannock.

Overview of Role

As a Working Supervisor, you will be responsible for overseeing the start of shift check in and coordination of 80-150 agency personnel. You will work closely with the Account Manager, Onsite Manager and our client to ensure their needs are met and exceeded at all times. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work well under pressure. You should also be comfortable working in a fast-paced environment and must have experience using MS Excel & Outlook.

Responsibilities

• Check in agency staff at the start of each shift.
• Assign agency staff to appropriate sections based on client requirements.
• Onboard and support new starters, ensuring they are integrated smoothly into the team.
• Check in and coordinate Pre-Employment Assessments
• Contact staff daily regarding bookings, availability, and attendance.
• Assist with performance management and measuring KPIs
• Communicate with workers via telephone, text, and email to ensure smooth operations.
• Liaise with the client POC via telephone, face to face, two way radio
• Book transport with our transport provider for staff as needed.
• Add candidate information to databases and spreadsheets.
• Collate timesheets and generate reports using Excel.
• Issue and accurately record PPE for staff.
• Liaise with the client regarding staffing needs, training, accidents, and other issues.
• Support client needs by adjusting staff levels, cancelling shifts, and managing extras.
• Collect and drop off stock to the site as required (transport essential).
• Work within the operation, performing tasks such as parcel sorting and warehouse functions.
• Deputise for the Onsite Manager during holidays or sickness, ensuring continuity of operations.

Hours of Work: 45hrs per week (example of shift pattern 5pm-2am / 6pm-3am)

Rate of Pay: £27,000 - £28,500 pa (DOE)

Position – Permanent

Expectations

• A minimum 95% attendance
• 100% Time-keeping
• Proficient in MS Excel / Outlook
• Flexibility to perform any functions required to provide the service to our client – this is a fully flexible role
• Act as the single POC as and when required (holiday cover)
• Timely response to all email correspondence / communications
• Confidentiality at all times – any breaches will be subject to our disciplinary process
• Adherence with ALL Tudor Policies

In order to be considered for this position or for further information please contact Gina or Sam on 01922 725445 Ext 1004 or submit your CV to [e-mail]