Agency Personnel Shift Supervisor

Tudor Employmet; Cannock; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading staffing agency in Cannock is looking for a Working Supervisor to oversee shift operations and coordinate personnel. You will manage the check-in process, support new starters, and liaise with clients to ensure smooth operations. Excellent communication and attention to detail are essential. The salary ranges from £27,000 to £28,500 per annum depending on experience. This is a permanent position offering flexible hours.

Qualifications

• Experience in a supervisory role overseeing personnel.
• Proficient with MS Excel and Outlook.
• Ability to manage staff efficiently.

Responsibilities

• Oversee the check-in of agency staff at the start of each shift.
• Assign staff based on client requirements.
• Onboard and support new starters to ensure smooth integration.
• Communicate with staff about bookings and attendance.
• Generate reports using Excel.

Skills

Excellent communication skills

Strong attention to detail

Ability to work under pressure

MS Excel proficiency

MS Outlook proficiency

Job description

Tudor Employment Agency are currently recruiting for a Working Supervisor for our prestigious client based in Cannock.

Overview of Role

As a Working Supervisor, you will be responsible for overseeing the start of shift check in and coordination of 80-150 agency personnel. You will work closely with the Account Manager, Onsite Manager and our client to ensure their needs are met and exceeded at all times. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to work well under pressure. You should also be comfortable working in a fast-paced environment and must have experience using MS Excel & Outlook.

Duties

• Check in agency staff at the start of each shift.
• Assign agency staff to appropriate sections based on client requirements.
• Onboard and support new starters, ensuring they are integrated smoothly into the team.
• Check in and coordinate Pre-Employment Assessments
• Contact staff daily regarding bookings, availability, and attendance.
• Assist with performance management and measuring KPIs
• Communicate with workers via telephone, text, and email to ensure smooth operations.
• Liaise with the client POC via telephone, face to face, two way radio
• Book transport with our transport provider for staff as needed.
• Add candidate information to databases and spreadsheets.
• Collate timesheets and generate reports using Excel.
• Issue and accurately record PPE for staff.
• Liaise with the client regarding staffing needs, training, accidents, and other issues.
• Support client needs by adjusting staff levels, cancelling shifts, and managing extras.
• Collect and drop off stock to the site as required (transport essential).
• Work within the operation, performing tasks such as parcel sorting and warehouse functions.
• Deputise for the Onsite Manager during holidays or sickness, ensuring continuity of operations.
• By efficiently managing these responsibilities, you will play a crucial role in maintaining operational efficiency and ensuring client satisfaction.

Hours and Pay

Hours of Work: 45hrs per week (example of shift pattern 5pm-2am / 6pm-3am)

Rate of Pay: £27,000 - £28,500 pa (DOE)

Position – Permanent

Expectations

• A minimum 95% attendance
• 100% Time-keeping
• Proficient in MS Excel / Outlook
• Flexibility to perform any functions required to provide the service to our client – this is a fully flexible role
• Act as the single POC as and when required (holiday cover)
• Timely response to all email correspondence / communications
• Confidentiality at all times – any breaches will be subject to our disciplinary process
• Adherence with ALL Tudor Policies

In order to be considered for this position or for further information please contact Gina or Sam on 01922 725445 Ext 1004 or submit your CV to [e-mail]