Agency Operations Manager

ZipRecruiter; London; Hybrid; GBP 70,000; Full time

Job summary

A fast-growing marketing agency is seeking an Operations Director for a 6-month fixed-term contract in Shoreditch, London. This role involves leading operational strategies to scale the agency's functioning, implementing efficient workflows, and optimizing performance. The successful candidate will have significant experience in a senior operational role and expertise in building scalable systems, ensuring compliance and enhancing commercial success.

Qualifications

• Significant experience in a senior operational role within a high-growth agency or creative business.
• Proven success in building scalable systems, processes, and delivery infrastructure.
• Strong commercial skills, particularly in project delivery, utilisation, and margin improvement.

Responsibilities

• Develop and lead the agency's operational roadmap and strategy.
• Introduce scalable systems, processes, and delivery models.
• Define and track operational KPIs.
• Oversee GDPR and data compliance.

Skills

Operational Strategy

Leadership

Project Delivery

Data Analysis

Risk Management

Tools

Monday.com

Job description

Job Description

Job Title: Operations Director
Contract Type: 6-Month Fixed Term Contract (with potential to extend)
Location: Shoreditch, London
Hybrid Working: In-office Tuesday-Thursday, WFH Monday & Friday
Salary: £70,000 per annum (pro rata, dependent on experience)
Line Management: None

About the Company

A fast-growing, award-winning marketing agency is seeking an experienced Operations Director to support its next phase of growth. With a collaborative culture and a growing portfolio of global clients, the agency is now looking to professionalise and scale its operations to match its ambitious plans.

The Role

This is a newly created leadership position, ideal for a strategic operator who thrives in high-growth environments. You'll lead the design and implementation of end-to-end operations-from workflow optimisation and resource planning to commercial performance and infrastructure scaling.

Reporting into the senior leadership team, you'll bring structure and clarity to the agency's ways of working, enabling teams to deliver efficiently, profitably, and at pace. You'll also play a key role in driving culture, performance and future readiness.

Key Responsibilities
Operational Strategy & Leadership

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  Develop and lead the agency's operational roadmap and strategy.

  
  




• 
  

  Introduce scalable systems, processes, and delivery models.

  
  




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  Align operational practices with commercial growth and performance goals.

  
  




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  Promote a culture of clarity, accountability, and continuous improvement.

  
  

Workflow, Delivery & Resource Management

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  Oversee delivery operations across multiple functions (creative, paid, strategy, influencer).

  
  




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  Design and implement efficient, scalable workflows and delivery practices.

  
  




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  Manage and optimise tools like Monday.com to ensure accountability and visibility.

  
  




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  Lead agency-wide resource planning and utilisation forecasting.

  
  




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  Proactively identify and resolve operational risks and delivery issues.

  
  

Performance, Data & Commercial Oversight

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  Define and track operational KPIs (e.g., delivery times, margin, quality benchmarks).

  
  




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  Work with finance and client leads to improve scoping, resourcing and profitability.

  
  

Team Structure, Leadership & Development

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  Design scalable team structures to support agency growth.

  
  




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  Introduce role clarity, progression pathways, and onboarding processes.

  
  

Governance, Compliance & Risk Management

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  Oversee GDPR and data compliance, particularly in relation to third-party data.

  
  




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  Ensure documentation and contract governance across client, talent, and freelance partners.

  
  

About You

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  Significant experience in a senior operational role within a high-growth agency or creative business.

  
  




• 
  

  Proven success in building scalable systems, processes, and delivery infrastructure.

  
  




• 
  

  Strong commercial skills, particularly in project delivery, utilisation, and margin improvement.

  
  




• 
  

  Hands-on expertise in workflow platforms and operational tools.

  
  

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.