Agency Operations Manager

Bundle Training; Islington; Remote; GBP 35,000 - 55,000; Full time

Job summary

A creative digital learning agency is searching for a proactive Agency Operations Manager to oversee project workflows and internal operations. This fully remote role in the UK includes responsibilities like managing teams and coordinating project tools such as Asana and Slack. With a focus on continuous improvement, the ideal candidate will have strong operational skills and experience in a digital environment. Join a vibrant team dedicated to transforming training solutions.

Benefits

Fully remote work

Flexible hours

Extra time off between Christmas and New Year's

Professional development opportunities

Best-in-class tools provided

Qualifications

• Operations or production coordination experience in a digital learning or creative environment.
• Strong organisational and operational skills to manage multiple priorities.
• Experience with time-tracking and project management tools.

Responsibilities

• Manage project workflows and team coordination.
• Oversee internal operations and project tools.
• Identify and improve project bottlenecks.

Skills

Operations or production coordination experience

Organisational and operational skills

Experience in Asana, Slack, Google Suite

Financial literacy

Attention to detail

Communication and coordination skills

Passion for continuous improvement

Flexibility

Tools

Asana

Slack

Google Suite

Notion

Timely

Job description

About Bundle:

• We’re on a mission to do away with crappy training and become the most creative, innovative, and effective digital learning agency on the planet.

• Our team of six creates custom eLearning courses for incredible clients across a range of industries, including Gaming, Music, Film, Transport, Drinks and Health.

• With new projects and clients on the horizon, we’re ready to scale - and we need someone who cankeep our internal operations and project workflows running seamlessly.

Job description:

• Our Managing Director is spending more and more hours on operational and administrative tasks, time that could be better spent on clients and growth.

• We’re looking for a proactive, highly organised Agency Operations Manager who can take full ownership of:

  • Keeping the agency running smoothly day-to-day (managing team availability, project tools and internal processes)

  • Overseeing the production workflow (task scheduling and management, production coordination)

  • Internal admin (project reporting, knowledge management and light HR support)

• This role will be a key position in the business - the glue that holds our team, projects, and processes together.

What you’ll be responsible for:

Project workflow and team coordination

• Attend client briefings and creative meetings (occasionally outside regular UK hours)

• Manage project setup in Asana, Slack, Timely and Google Drive

• Prepare briefs for freelancers and internal team members (we call ourselves ‘Bundlers’)

• Coordinate with Bundlers to keep project workflows moving and project plans up-to-date

• Manage internal reviews and support quality assurance

• Share project updates and manage feedback/approvals with clients

• Document learnings in Notion to help us continuously improve

Business operations and admin

• Manage resource and capacity planning in Asana

• Support finance admin by tracking project hours in Timely and generating project spend reports

• Coordinate team meetings and availability

• Support people management by helping onboard freelancers and new Bundlers

• Own core business tools, including Asana, Slack, Timely, Google Drive, Notion and Reach 360 (our Learning Management System) to ensure they’re well-organised and optimised for our team

• Own knowledge management to keep internal and strategy documents organised in Notion

• Manage software and tool subscriptions

• Take on recurring admin tasks that free up the Managing Director’s time

Process and workflow improvement

• Identify bottlenecks in project workflows and internal operations, and improve how we work

• Create clear, repeatable processes for both client projects and internal operations

• Track and report key metrics (hours, budgets, project progress) to keep the team informed

• Help shape smarter ways of working as we scale

What you bring to the team:

• Operations or production coordination experience, ideally in a digital learning, creative, or digital agency environment

• Strong organisational and operational skills, with the ability to manage multiple priorities simultaneously

• Experience in tools like Asana, Slack, Google Suite, Notion and time-tracking software

• Financial literacy to track budgets, hours, and simple reports (no need to be an accountant, just confident with numbers)

• Keen attention to detail with a friendly, proactive approach

• Excellent communication and coordination skills, especially with colleagues and freelancers

• A passion for continuous improvement, streamlining processes, and keeping things running smoothly

• Flexibility to occasionally join calls with clients and colleagues outside regular UK working hours

Why you'll love working at Bundle:

• Fully remote. Our team of Bundlers work remotely across the UK, NZ and Georgia.

• Flexible hours. However, this role needs to align with when the rest of the UK team is working.

• Extra time off between Christmas and New Year's. In addition to 25 days' holiday.

• Professional development. We want to ensure you can grow along with Bundle.

• Own your role. We don’t micro-manage (but help is always available).

• Best-in-class tools. We’ll provide a MacBook Air, Remarkable and all software licences.

• Good vibes. You’ll be part of an awesome team and work with amazing clients.