Agency Compliance Manager

Buscojobs; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Compliance Manager to ensure adherence to legal and regulatory obligations in the real estate sector. This pivotal role involves conducting training, performing audits, and implementing policies to prevent misleading practices. The successful candidate will collaborate with franchisees to enhance compliance processes and ensure that all operations align with industry regulations. If you possess a strong background in real estate compliance and are passionate about maintaining high standards, this is an exciting opportunity to make a significant impact.

Qualifications

• Minimum 3 years in agency practice compliance or regulatory roles in real estate.
• Strong knowledge of real estate laws and consumer protection regulations.

Responsibilities

• Monitor compliance with real estate laws across all Australian jurisdictions.
• Conduct internal audits and investigations to identify compliance risks.

Skills

Real Estate License

Compliance Certification

Knowledge of Real Estate Laws

Trust Accounting

Consumer Protection Regulations

Internal Audits

Communication Skills

Attention to Detail

Education

Real Estate License

Compliance Certification

Job description

The Compliance Manager is responsible for ensuring that all Ray White franchisees in Australia, and their real estate agents, property managers and staff, comply with all their legal, regulatory and fiduciary obligations, including : pursuant to their agency appointment; relevant state and federal laws; and their franchise agreement and Ray White’s operations manual, policies and processes. This is a critical role and will require that the successful applicant conduct training and field audits on our franchises and take steps and implement processes and policies to : prevent misleading or deceptive conduct and other anti-competitive activities; ensure that agency appointments comply with all legal requirements; oversee trust account audits; maintain up-to-date licensing and training records; and ensure that all activity and commissions / fees charged comply with industry regulations and Ray White’s expectations.

• Key Responsibilities

Legal and Regulatory Compliance

Monitor and ensure compliance with state / territory based real estate laws (across all Australian jurisdictions)

• Implement policies to prevent underquoting and ensure accurate property price representations
• Ensure compliance with Australian Consumer Law (ACL) to prevent misleading or deceptive conduct in property transactions
• Oversee adherence to fiduciary duties, ensuring agents act in the best interests of clients
• Agency Agreements and Contracts

Review sales and leasing agency agreements to ensure they comply with contractual and legal requirements

• Ensure commission and fees are accurately calculated and do not exceed statutory limits
• Franchise Audits / Field Visits

Conduct site visits to train franchisees, improve compliance processes and policies and ensure franchisee is compliant with key obligations franchise agreement and operations manual

• Ensure trust accounts are managed in accordance with relevant state / territory regulations
• Review offices' obligations to lodge annual trust account audit with the regulators
• Implement internal controls to prevent mismanagement or fraud within trust accounts
• Licensing and Training Compliance

Build a network process to maintain agent licenses and log Continuing Professional Development (CPD) requirements

• Monitor compliance with state-based licensing laws and oversee renewal processes
• Collaborate with Performance team around agent training and compliance.
• Compliance Monitoring and Investigations

Co-ordinate and lead the complaints handling and customer satisfaction programs for the network

• Conduct internal audits and spot checks to identify compliance risks
• Investigate potential breaches of legal and fiduciary obligations
• Provide compliance reports to senior management, highlighting risks and recommended actions

Key Skills and Experience Required

• Qualification

Real Estate License or Compliance Certification (essential)

• Experience

Minimum 3 years in agency practice compliance, legal, or regulatory roles in the real estate industry

• Strong knowledge of real estate laws, trust accounting and consumer protection regulations
• Experience conducting internal audits and investigations or ensuring agency compliance with relevant obligations
• Skills and Competencies

Ability to build rapport with Ray White members and influence their compliance decision making

• Strong knowledge of real estate agency law, Australian consumer laws and fiduciary duties
• Ability to interpret and apply real estate laws across all states / territories to daily operations
• Attention to detail in reviewing contracts, trust accounts, and fee structures
• Strong communication and training skills for educating staff
• Ability to manage compliance risks and provide practical solutions.

How to apply

To apply, please submit your resume, together with a one-page statement, or a cover letter, explaining how your skills and experience aligns with the requirements of this position.