Aftersales Technical Operations Engineer

Realize Coaching & Consulting; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the transition to Zero Emissions transportation seeks an Aftersales Technical Operations Engineer. This entry-level role involves supporting aftersales technical activities, enhancing operational efficiency, and collaborating across teams. Ideal candidates will have a background in engineering and skills in technical writing and data management. Join us to contribute to a sustainable future!

Benefits

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Qualifications

• Solid understanding of vehicle systems and EV technologies.
• Self-motivated and capable of working independently.

Responsibilities

• Support vehicle fault investigations and manage technical defects.
• Create operational dashboards and technical reports.
• Draft and edit technical documentation and SOPs.

Skills

Technical Writing

Data Analysis

Problem Solving

Education

Bachelor's degree in Engineering

Tools

Excel

Power BI

MySQL

Python

Job description

Aftersales Technical Operations Engineer

Join to apply for the Aftersales Technical Operations Engineer role at Realize Coaching & Consulting.

About The Role

The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role aims to enhance operational efficiency, improve issue resolution, and strengthen coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and will be a key executor of our field support and internal improvement initiatives.

Working Location: Hounslow, London

Key Responsibilities:

• Provide hands-on support during vehicle fault investigations, both remotely and onsite.
• Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams.
• Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries).
• Develop and update technical SOPs and service workflows.
• Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
• Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management.
• Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication.
• Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery.

Your Profile:

• Bachelor's degree or equivalent in an engineering-related discipline.
• Working proficiency in English; Mandarin preferred but not mandatory.
• Solid hands-on understanding of vehicle systems, including mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety).
• Skilled in technical writing and documentation management.
• Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred.
• Self-motivated, curious, and capable of working independently with minimal supervision.
• Willing to travel for onsite customer or field team support.
• Have the right to work in the UK.

We Offer:

• Performance and experience-based competitive remuneration.
• 25 holidays + public holidays.
• Scottish Widow workplace pension.
• Commute allowance.
• Salary sacrifice car scheme.
• Department & company-wide teambuilding events.
• An exciting opportunity to be part of the European transition to Zero Emissions transportation and decarbonization of the economy.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology