Aftersales Team Leader

TN United Kingdom; Peterborough; On-site; GBP 55,000 - 64,000; Full time

Job summary

An established industry player is seeking an Aftersales Team Leader to enhance their operations in the agricultural machinery sector. This role involves managing parts inventory, liaising with factories, and implementing training plans to improve dealer performance. The ideal candidate will have strong organizational skills, a degree in a relevant field, and a proactive approach to problem-solving. If you're passionate about agriculture and looking to make a significant impact, this is a fantastic opportunity to join a prestigious company with a commitment to sustainable farming practices.

Benefits

Company Car

Appealing Commission Structure

Career Progression

Training

Qualifications

• Extensive experience in agricultural machinery sector, especially in after-sales.
• Proficient in CRM and service management systems.

Responsibilities

• Oversee parts inventory and logistics management.
• Implement technical training plans for dealer employees.

Skills

Organizational Skills

Analytical Problem-Solving

Customer Service

Negotiation Skills

Time Management

Education

Degree in Agriculture

Degree in Engineering

Degree in Business

Tools

CRM Systems

Manufacturer Service and Parts Systems

Job description

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Aftersales Team Leader

Job details

Posted 20 June | Salary £55,000 - £DOE per annum | Benefits: Car, Benefits

Location: Peterborough | Job type: Permanent | Discipline: AgriTech, Machinery & Engineering | Reference: KB | Contact Name: Kristoff Brylinski

Job description

Aftersales Team Leader – Peterborough – £55,000 DOE + Car + Benefits

We are recruiting for an Aftersales Team Leader for a well-known prestige company within the agricultural market, specializing in innovative machinery for soil preparation, planting, crop protection, focusing on enhancing soil health, boosting crop yields, and promoting sustainable farming practices. With a strong global presence, the company offers advanced equipment and comprehensive support to farmers worldwide.

You will play a crucial role in the company’s operations; therefore, we require someone with strong organizational skills, extensive experience in the agricultural machinery sector, particularly in after-sales, parts, and service management.

The ideal candidate should be proactive, effective in time management, capable of taking on responsibilities previously managed ineffectively, and possess analytical and logical problem-solving skills.

You must have a clean driving license and be willing to travel within the UK and overseas.

Key Responsibilities:

1. Oversee and manage parts inventory and logistics.
2. Liaise with factories to resolve product issues.
3. Implement technical training plans to enhance dealer employee skills.
4. Manage and approve product warranties, ensuring compliance with Technical Improvement Program (TIP) policies, and follow up on warranty reimbursement issues.
5. Develop and refine internal systems and processes.
6. Improve dealers' service management and profitability, strengthening their parts and service business.
7. Provide support to optimize product performance through customer clinics, demonstrations, and shows.

The Candidate:

1. Degree in agriculture, engineering, business, or a related discipline.
2. Proficiency with CRM systems and manufacturer service and parts systems.
3. Understanding of farming/agronomy practices and the operational/business needs of agricultural customers.
4. Strong customer service, situation management, negotiation, and dispute resolution abilities.

The Package:

Salary: £55,000, DOE

Contract: Permanent

Location: Peterborough

Benefits:

• Company car
• Appealing commission structure
• Career progression
• Training

To Apply -