Aftersales Retention Specialist

Vindis Group; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service company in Peterborough is looking for a Digital Specialist to join their team. The role involves managing digital service leads, providing exceptional customer service, and collaborating with internal teams. Ideal candidates will have a friendly telephone manner, attention to detail, and a willingness to learn. This position offers opportunities for career development in a dynamic environment.

Benefits

Employee Car Scheme

Life Assurance policy

24/7 Employee Assistance Programme

Birthday Leave

Qualifications

• Strong communication skills and ability to manage customer relations.
• Detail-oriented to ensure accurate bookings and customer information.
• Ability to learn and adapt to new processes.

Responsibilities

• Manage digital service leads and convert appointments to a high standard.
• Explain the benefits of the MyAudi Application and service plans to customers.
• Collaborate with service teams to enhance customer outreach and satisfaction.

Skills

Warm and friendly telephone manner

Attention to detail

Good computer skills

Willingness to learn

Excellent customer service

Job description

A Little Bit About Us

The Vindis Group is seeking to appoint a Digital Specialist to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers, and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.

How we support our #Exceptional People

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
• Birthday Leave

Key Role Responsibilities

As a Aftersales Retention Specialist, you will be an integral member of the Service Team. Your key responsibilities will include:

• Completing our digital Service lead inbox outbound booking calls daily ensuring all deadlines are maintained & no leads expire.
• Ensuring all automated Service Lead Inbox SMS and Email processes are followed and maintained.
• Convert and manage all digital service leads via MyAudi App into appointments and manage conversion levels to a high standard.
• Explain and outline to our customers the benefits of their MyAudi Application and enhanced automatic service reminder process.
• Ensure all applicable customers are presented with a service plan offering that best suits their needs explaining the benefits and converting at a high standard.
• Work with our service teams to further drive eVHC lost or deferred sales back into the business via a reminder process.
• Support our continued drive to delivering industry leading customer service reflected in our Audi survey scoring.

Requirements

We need someone who has:

• A warm and friendly telephone manner.
• A keen eye for detail to ensure all relevant details are relayed on bookings and relevant information is passed back to our customers.
• Good computer skills.
• Someone who is willing to learn and develop into the role.
• Excellent customer service skills and upholds the highest possible levels of integrity.

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.