Aftersales Product Executive

BT Group; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is looking for an Aftersales Product Executive to manage and optimize aftersales propositions. You will drive performance in services like Trade-In and Insurance, working closely with internal teams and external partners. The ideal candidate should have a strong commercial mindset and experience in relevant sectors, contributing to a seamless customer experience. This role offers a competitive salary and benefits including bonuses and development opportunities.

Benefits

10% on target bonus

Enhanced family leave policies

25 days annual leave

24/7 virtual GP appointments

World-class training opportunities

Qualifications

• Demonstrated experience in relevant sectors such as Insurance or Circular Economy.
• Proven track record in supporting or delivering new products.
• Ability to manage trading plans and performance metrics.

Responsibilities

• Drive performance of Aftersales propositions across key services.
• Manage product performance and customer journey testing.
• Build strong relationships with third-party suppliers.

Skills

Experience in Insurance or Financial Services

Strong commercial mindset

Stakeholder management skills

Proficient in working with data

Proactive, delivery-focused mindset

Job description

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Posting Date: 1 Aug 2025

Function: Product & Propositions

Unit: Consumer

Location:

UK Wide, United Kingdom

Join the Team at EE

Join EE as an Aftersales Product Executive: Shape the Future of Consumer

Closing Date: Thursday 7th August 2025

Location: London, Bristol or Birmingham

Why EE?
Imagine being part of the largest telco in the industry, with over 20,000 employees and 34 million customers. At EE, we generate over £10 billion in revenue, offering enormous opportunities for our people and positioning us as No. 1 in the market. Our Consumer Unit is home to three iconic brands - BT, EE, and Plusnet. Each brand is unique, catering to different segments of the market, and collectively, they generate more revenue than any other part of BT. Our goal is ambitious yet achievable: to create a connection in every home in the UK by 2025.

As an Aftersales Product Executive, you’ll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country.

The Aftersales Product Professional plays a key role in the delivery and optimisation of EE’s aftersales portfolio, working across internal teams and external partners to ensure our products are competitive, compliant and customer focused. You’ll coordinate activity across multiple touchpoints including customer journey testing and service delivery, while supporting new product launches and campaign execution. Through data-led insights and collaborative delivery, you’ll help shape the future of our aftersales experience and contribute to EE’s market leadership.

What you’ll be doing

• Drive the performance and delivery of Aftersales propositions across Trade-In, Insurance, Repairs and other key services, supporting the overall After Sales Strategy and ensuring it drives value add for customers and EE
• Manage weekly product performance and customer journey testing to ensure products are competitive, compliant and customer focused
• Collate and analyse management information (MI) to generate actionable insights that inform proposition development and campaign optimisation
• Coordinate the design and delivery of promotional campaigns, tracking ROI and driving continuous improvement
• Ensure high-quality aftersales service delivery, collaborating with both in-house and external teams
• Build strong relationships with third-party suppliers and internal stakeholders across mobile, home, finance, compliance and operations to ensure plans are aligned and resourced effectively
• Support the execution of Go to Market plans for new product launches and enhancements, working closely with internal teams and third-party partners

What we’re looking for

• Demonstrated experience working within the Insurance, Financial Services, Trade-In or Circular Economy sectors (e.g. repairs, diagnostics, refurbishment, tech support)
• Proven track record of actively supporting or delivering new products and services
• Strong commercial mindset with hands on experience managing trading plans and performance metrics
• Strong stakeholder and third-party management skills, with the ability to influence and collaborate across a complex, fast-paced matrixed environment
• Proficient in working with data and insight to inform decisions and optimise proposition performance
• A proactive, delivery-focused mindset with a passion for improving customer experience and driving business value

What’s in it for you

• 10% on target bonus
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Ready to join us?
Apply today and be part of a team that’s shaping the UK’s digital future.