Aftersales Manager - Volkswagen

JCT600; York; On-site; GBP 35,000 - 50,000; Full time

Job summary

JCT600 is seeking an experienced Aftersales Manager to lead their Service department in York. This role involves inspiring a high-performing team, driving customer satisfaction, and optimizing department operations for profitability. It offers an opportunity to make a significant impact in a collaborative environment, supported by a family business culture.

Benefits

Highly Competitive + Bonus

Life assurance and company pension plan

34 days annual leave increasing with service

26 weeks of paid maternity leave and 4 weeks of paid paternity leave

Access to training and leadership development programs

Colleague referral scheme with rewards up to £1000 per referral

Preferential service rates for family and friends

Long service recognition and loyalty incentives

Qualifications

• Proven experience in a successful Service / Aftersales role within the automotive industry.
• Strong customer service orientation with the ability to create a culture of continuous improvement.
• Exceptional leadership skills, with the ability to influence and motivate teams.

Responsibilities

• Lead, coach, and develop a high-performing service team to deliver exceptional customer service.
• Manage resources effectively to optimise workshop utilisation.
• Drive profitability by promoting additional services and products.

Skills

Leadership

Customer Service Orientation

Team Development

Problem Solving

Attention to Detail

Job description

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We’re looking for an experienced and driven Aftersales Manager to lead our Service department. As a key member of the site leadership team, you’ll be responsible for driving performance, delivering outstanding customer experiences, and ensuring the efficient and profitable operation of the department.

With a team of dedicated colleagues, you’ll inspire, coach, and lead your team to achieve objectives, all while building a collaborative and high-performing environment. This is an exciting opportunity for a passionate and results-focused leader to make a real impact. If you have a proven track record in service management and are ready for your next challenge, we’d love to hear from you!

Key Responsibilities

• Assist the Head of Business in maintaining brand standards and developing strong relationships with Volkswagen.
• Lead, coach, and develop a high-performing service team to deliver exceptional customer service and achieve set targets.
• Manage resources effectively to optimise workshop utilisation and ensure the timely completion of work.
• Oversee diary bookings to ensure correct workshop loading and efficient time management.
• Drive profitability by promoting additional services and products to customers.
• Review financial objectives and performance data, identifying opportunities for improvement and raising concerns with the Head of Business as needed.
• Handle customer complaints promptly and professionally, ensuring fair resolutions and implementing corrective actions to prevent recurrence.
• Foster a team culture that embraces high performance, accountability, and excellence.

Qualifications & Experience

• Proven experience in a successful Service / Aftersales role within the automotive industry.
• A history of leading, coaching, and developing high-performing teams to meet and exceed targets.
• Strong customer service orientation with the ability to create a culture of continuous improvement.
• In-depth knowledge of motor industry practices and the service core process.
• Exceptional leadership skills, with the ability to influence and motivate teams.
• Strong verbal and written communication skills.
• Excellent attention to detail and a commitment to delivering impeccable service standards.
• A valid driving licence with no excessive penalties.
• Experience in running an automotive service department or aftersales business is essential.

Why Join JCT600?

• Highly Competitive + Bonus
• Life assurance and company pension plan (subject to terms & conditions).
• 34 days annual leave increasing with service (in. Bank Holidays).
• 26 weeks of paid maternity leave and 4 weeks of paid paternity leave.
• Access to training and leadership development programs to help you grow your career.
• Colleague referral scheme with rewards up to £1000 per referral.
• Preferential service rates for you, your family, and friends.
• Long service recognition and loyalty incentives.

Our Ambition

At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.