Aftersales Manager - Nuneaton Ford

Essex Ford; Nuneaton; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join a forward-thinking automotive group as an Aftersales Manager in Nuneaton, where you'll lead a dynamic service department focused on performance and customer satisfaction. This full-time role offers a competitive salary with an attractive OTE and bonus structure. You will play a crucial role in driving commercial results while ensuring exceptional service delivery. The company values inclusivity and offers numerous perks, including a company vehicle, extensive holiday entitlement, and career development opportunities. If you're passionate about the automotive industry and ready to make an impact, this is the perfect opportunity for you.

Benefits

Company provided vehicle

30 days holiday including bank holidays

Discounted gym membership

Life assurance benefit

Retailer discount portal

Up to £1,000 refer a friend scheme

Full training and support

Qualifications

• Strong experience as an automotive service/aftersales manager from a franchised dealership.
• Ability to work in a busy environment and overcome customer issues.

Responsibilities

• Ensure achievement of KPI’s for all service department members.
• Engage the aftersales team to deliver exceptional customer service.
• Drive performance of the workshop team to maximize efficiency.

Skills

Organisational Skills

Customer Service

Teamwork

Problem Solving

Knowledge of Warranty Procedures

Job description

Allen Motor Group are currently looking to employ an Aftersales Manager to join our Ford dealership in Nuneaton. You will be responsible for managing a dynamic and fast paced service department, focusing on performance in both profits and customer satisfaction. This position is offered on a full-time permanent basis with a basic salary of up to £40,000 an OTE of £55,000 and an overachievement bonus. This position reports to the General Manager.

Why Allen Motor Group?

In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:

• Company provided vehicle
• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• Up to £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

Previous Experience:

To be considered for this position, you will have strong previous experience as an automotive service/aftersales manager ideally from a franchised dealership. We also look for the following skills and experience:

• Able to work in a busy environment as part of a team
• Fantastic organisational skills
• Full UK driving licence
• An ability to overcome customer issues
• Knowledge of warranty procedures is advantageous

Key Duties And Responsibilities:

• Ensure the achievement of KPI’s for all service department members
• Maintaining an understanding of all relevant consumer and local market influences
• Engage the aftersales team to deliver commercial results and exceptional customer service
• Drive the performance of the workshop team to maximise efficiency
• Develop the skills and career progression of current and new team members

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now.

Aftersales Manager - Nuneaton Ford
Nuneaton, Warwickshire, United Kingdom
CV10 7RB
£40,000 - £55,000 OTE per year
Permanent - Full-time
Posted 3 days ago
Closing date: 30/05/2025
Job reference: DS1289376NunAMNF