Aftersales Manager

JR United Kingdom; Worcester; On-site; GBP 60,000 - 70,000; Full time

Job summary

Une concession automobile dynamique à Worcester recherche un Aftersales Manager motivé pour diriger l'équipe et atteindre des objectifs ambitieux. Le rôle implique la gestion de l'équipe tout en assurant une expérience client exceptionnelle. Avec des avantages attrayants tels que des congés et un programme de bien-être, cette position est idéale pour un gestionnaire en quête de nouveaux défis au sein d'un groupe du secteur automobile reconnu.

Benefits

33 jours de congés, y compris les jours fériés

Pension d'entreprise

Programme de bien-être

Indemnités de maladie

Assurance-vie groupe

Remises sur l'entretien automobile

Réductions sur les détaillants, restaurants, cinémas & vacances

Incitations à la fidélité et à l'ancienneté

Événements de l'entreprise

Qualifications

• Expérience actuelle en tant que Service Manager ou Manager Aftersales.
• Capacité à atteindre les objectifs de performance et de satisfaction client.
• Expérience dans le commerce automobile est souhaitée mais non essentielle.

Responsibilities

• Gérer et développer l'équipe de service, d'atelier et de pièces.
• Planifier et atteindre les objectifs de vente.
• Améliorer l'efficacité du service et l'utilisation de l'atelier.

Skills

Management

Ciblage des KPI

Service à la clientèle

Job description

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We are currently recruiting for a high achieving, experienced Aftersales Manager for our Volvo Dealership based in Worcester.

Working hours are Monday to Friday, 8am to 6pm. Benefits include the use of a company car and an OTE of up to £65,000.

In every aspect of our dealerships, the aim is always to exceed customer expectations. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

• Accountable for all workshop, service, and parts department staff; you will manage, coach, and develop the team to reach their full potential and performance.
• Planning, forecasting, and delivering sales targets.
• Growing workshop utilization and efficiency.
• Responsible for your own budget; you will drive the business forward.
• Working closely with other department managers to improve overall centre performance.

About you

• This role would ideally suit someone currently a Service Manager, Assistant Aftersales Manager, or a current Aftersales Manager seeking a new challenge within a Premium brand.
• You will have the drive and talent to push the department forward, working to achieve KPIs and brand standards.
• You must demonstrate a profitable and successful track record of delivering outstanding results and customer satisfaction.
• Strong management and leadership skills, a winning mentality, and a passion for the brand are essential.
• Motor trade, automotive, or car dealership experience is preferred but not essential, as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team—over two and a half thousand dedicated people. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business, whatever your aspirations might be. If you are interested in a career in the motor trade, automotive, or car dealership sector, please apply today. You can also join our Talent Bank for similar motor trade jobs.