Aftersales Manager

Perfect Placement; St. Ives; On-site; GBP 38,000; Full time

Job summary

A reputable automotive dealership in the Bournemouth/Poole area is seeking an Aftersales Manager to oversee the department, manage service bookings, and maintain customer relationships. Ideal candidates have experience in the motor trade, strong organizational and communication skills, and a commitment to customer satisfaction. The position offers a competitive salary of £38,000 and a Monday to Friday work schedule.

Benefits

Competitive salary

Ongoing training and career development opportunities

Monday to Friday working hours

Qualifications

• Proven experience as an Aftersales Manager or Senior Service Advisor in the motor trade.
• Strong organizational and communication skills.
• Commitment to exceptional customer service and attention to detail.
• Good technical understanding of vehicle maintenance.

Responsibilities

• Oversee the day-to-day running of the Aftersales department.
• Act as the main point of contact for customers.
• Manage service bookings and workshop scheduling.
• Handle warranty claims and parts ordering.
• Maintain strong relationships with customers.
• Support and train team members.

Skills

Organisational skills

Communication skills

Problem-solving skills

Customer service

Technical understanding of vehicle maintenance

IT literacy

Job description

Our client is a reputable motorhome dealership and they're currently seeking an Aftersales Manager to join their team in the Bournemouth/Poole area.

Benefits

• Competitive salary of up to £38,000
• Opportunity to work within a supportive, family-run dealership that values quality and customer satisfaction.
• Monday to Friday working hours. 08:00AM - 5:30PM, no Weekends.
• Ongoing training and career development opportunities.

Requirements

• Proven experience as an Aftersales Manager or Senior Service Advisor within the motor trade - ideally with motorhome, caravan, or other automotive experience.
• Strong organisational and communication skills with a proactive approach to problem-solving.
• A commitment to exceptional customer service and attention to detail.
• Good technical understanding of vehicle maintenance and repair processes.
• IT literacy and familiarity with dealer management systems.
• Full UK driving licence.

Responsibilities

• Oversee the day-to-day running of the Aftersales department, ensuring efficient and high-quality service delivery.
• Act as the main point of contact for customers, providing expert advice, updates, and support throughout the service and repair process.
• Manage service bookings, workshop scheduling, and coordination with technicians to maximise productivity.
• Handle warranty claims, parts ordering, and supplier communications effectively and accurately.
• Maintain strong relationships with customers to promote repeat business and uphold the company’s excellent reputation.
• Support and train team members where necessary, fostering a positive and professional working environment.

The salary for this position is £38,000 basic.

If you are interested in hearing more or wish to apply for this Aftersales Manager job, please send your CV to Tom Wharton quoting the reference number.

Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for an Aftersales Manager job get in touch today.

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