Aftersales Manager

Jago Consultants; Southampton; On-site; GBP 33,000 - 40,000; Full time

Job summary

A busy main dealership in the Southampton area is looking for an experienced Aftersales Manager / Service Manager to run their service department. The role involves overseeing operations, driving performance, and ensuring customer satisfaction while offering long-term career progression and a rewarding salary package.

Benefits

Work in excellent facilities

Long-term career progression opportunities

Rewarding package

Qualifications

• Previous experience as a Service Manager or Aftersales Manager with a successful track record.
• Strong leadership qualities and ability to effectively represent the Brand and Dealer group.
• Demonstrable stable career progression.

Responsibilities

• Oversee all aspects of the Service Department operations.
• Monitor performance against targets and budgets.
• Manage the recruitment process as required.

Skills

Leadership

Customer Satisfaction

Performance Analysis

Job description

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Aftersales Manager / Service Manager – Southampton area of Hampshire

£33,000 p.a. with an OTE £40,000 plus car

Our client is a busy main dealership looking to recruit an experienced and successful Aftersales Manager / Service Manager to run their service department.

Responsibilities include:

• Oversee all aspects of the Service Department operations
• Review CSI surveys and other measures to monitor customer satisfaction
• Challenge and drive the performance of the Service department staff
• Manage, coach, and motivate your team to ensure staff satisfaction and potential progression
• Control costs for the department
• Monitor performance against targets and budgets
• Manage the recruitment process as required
• Conduct performance analysis to identify areas for improvement and implement targeted marketing activities
• Review Service KPIs regularly to track performance and identify trends

Candidate requirements:

• Previous experience as a Service Manager or Aftersales Manager with a successful track record
• Strong leadership qualities and ability to represent the Brand and Dealer group effectively
• Demonstrable stable career progression

In return:

• Work in excellent facilities
• Long-term career progression opportunities
• Rewarding package