Aftersales Manager

Marine Resources Recruitment Ltd; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A cutting-edge player in the clean maritime tech sector seeks an Aftersales Manager in London. The role involves leading after-sales support, optimizing processes, and managing global service projects to ensure customer satisfaction. Ideal candidates will possess over 10 years of marine equipment after-sales experience and have strong leadership skills, ready to make an impact within a rapidly growing company.

Qualifications

• 10+ years’ experience in marine equipment after-sales.
• Minimum of 3 years in a management role.
• Confident liaising with shipyards, OEMs, and classification societies.

Responsibilities

• Develop and improve after-sales processes and protocols.
• Manage global service projects ensuring rapid fault diagnosis and resolution.
• Collaborate with technical teams on equipment failures and service escalations.
• Maintain relationships with shipowners and service partners.
• Organise technical training for clients.
• Oversee spare parts management and service cost control.
• Lead and mentor the after-sales team.
• Ensure compliance with maritime regulations.

Education

Marine Engineering (Mechanical, Electrical, Automation or Naval Architecture)

Job description

We’re working with a cutting-edge player in the clean maritime tech space that’s redefining wind propulsion in commercial shipping. Their advanced systems are already helping shipowners cut fuel use and emissions – and with ambitious plans to scale globally, they’re now looking for a skilled Aftersales Manager to take the lead on their after-sales support strategy.

This is a pivotal, senior-level position where you'll take full ownership of the after-sales function, working across global markets to ensure first-class service delivery. From process optimisation and customer relationships to team leadership and compliance, you'll play a key role in driving operational excellence and building long-term trust with customers.

Key Responsibilities

• Develop and continuously improve robust after-sales processes, protocols and quality standards
• Manage multiple global service projects simultaneously, ensuring rapid fault diagnosis, issue resolution, and minimal vessel downtime
• Collaborate with international technical teams to handle equipment failures, customer queries and service escalations
• Maintain strong, ongoing relationships with shipowners, yards, agents and service partners – acting as a trusted technical point of contact
• Organise technical training for clients on system use, maintenance and emergency protocols
• Oversee spare parts management, supplier coordination and service cost control
• Lead and mentor a growing after-sales service team, driving a culture of technical excellence and customer-first thinking
• Ensure full compliance with maritime regulations (IMO, ISO etc.) and prepare detailed reports on service performance, customer satisfaction and market trends

You’ll need a strong marine engineering background (Mechanical, Electrical, Automation or Naval Architecture), with 10+ years’ experience in marine equipment after-sales, including a minimum of 3 years in a management role. You’ll also be confident liaising with shipyards, OEMs, and classification societies.

This is a unique opportunity to join a fast-growing, forward-thinking maritime business with serious ambition and a product that’s gaining real momentum. If you're a service leader ready to make an impact and have the experience to back it up, we’d love to hear from you.

For more information, contact Jo [e-mail]/07776 598452 or Suzie [e-mail]


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