Aftersales Manager

JR United Kingdom; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive group in Leicester is seeking an Aftersales Manager to lead the department and enhance efficiency while achieving performance targets. The role requires previous managerial experience in a customer-driven environment, excellent communication skills, and a commitment to customer satisfaction. Ideal candidates will have the opportunity to build a strong team and contribute significantly to business success. Great benefits include annual leave, discounts, and wellness support.

Benefits

33 days of annual leave

Exclusive retail discounts

Car purchase discounts

Pension scheme

Family-friendly policies

Cycle-to-work scheme

Health support access

Paid volunteer day

Share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance options

Qualifications

• Proven track record in a managerial role focused on customer service.
• Ability to develop and monitor budgets effectively.
• Experience in a target-driven role with clear deliverables.

Responsibilities

• Achieve key performance indicators for services and parts.
• Identify opportunities to enhance Aftersales efficiency.
• Maintain customer satisfaction while preserving profitability.
• Cultivate a customer-focused environment with clear team objectives.
• Handle customer complaints promptly and effectively.

Skills

Managerial experience in a customer-oriented department

Budget development and monitoring

Target-driven experience

Knowledge of marketing processes

Understanding of vehicle and consumer legislation

Customer-focused approach

Excellent communication skills

Job description

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Want to be the best you can be? It's what drives us too.

Supporting and leading the Aftersales department as an Aftersales Manager, you'll be a consistent role model for the whole department, working to maximise efficiency and profitability.

You'll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you'll find the freedom to build a team you can be proud of.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone
• Life assurance with the option to increase cover
• We're open to flexible working options – just ask

What you'll do day to day

• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst maintaining profitability
• Work with your team to develop understanding and implementation of a customer-focused environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

Helpful skills and qualifications

Don't worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a managerial role in a customer-oriented department
• Ability to develop and monitor budgets
• Previous experience in a target-driven role
• An understanding of marketing processes and development of pricing strategies
• Up-to-date knowledge of vehicle and consumer legislation, trade practices, and FCA regulations and duties
• A customer-focused approach
• Excellent communication skills with the ability to negotiate and influence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all that we do: Respect, Integrity, Transparency, Teamwork, Professionalism.

These are the principles that every member of our team lives by, whether in business functions, customer interactions, how we interact with the local community, or how we view each other in the team.