Aftersales Manager

eRecruitSmart; Hatfield; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a prestigious automotive brand as an Aftersales Manager at Porsche Centre Hatfield. Lead the aftersales team while focusing on enhancing customer service and maximizing profitability. Enjoy a competitive salary, excellent benefits, and an opportunity to work with one of the best companies in the automotive industry.

Benefits

25 days holiday plus bank holidays

VWG Company Car

Private Medical Insurance

DC Pension Scheme

Life Insurance

Staff preferential rates

Employee Discounts Programme

Employee Assistance Programme

Qualifications

• Solid aftersales experience with knowledge of automotive service and parts operation.
• Track record of delivering turnover and profit growth.
• Professional approach with strong management skills.

Responsibilities

• Lead the Aftersales Team by overseeing Parts, Service, and Workshop.
• Maximize profitability through sales of labor and parts.
• Ensure compliance with manufacturer policies and manage facilities standards.

Skills

Leadership

Analytical skills

Problem-solving

Relationship building

Job description

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Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for an Aftersales Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield . The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.

Please note: To be considered for this role, you must hold a full UK driving licence.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As an Aftersales Manager, you will lead the entire Aftersales Team by overseeing the Parts, Service and Workshop teams. Responsibilities include:

•Review the allocation of work booked in by leading the planning meeting and identifying the resources
•Ensuring targets set are met and exceeded
•Maximising profitability of the Aftersales Department through the sale of labour and parts
•Designing and rolling out initiatives to support performance
•Monitor and improve divisional aftersales CSI
•Ensure aftersales processes and procedures meet quality requirements
•Support dealership Managers with aftersales related issues
•Holding weekly group review meetings with all members in their team and ensure documented in accordance with Porsche Service Dealer Review (PSDR)
•Hold monthly individual review meeting and set individual targets with all members of their team to ensure achievement of the targets are met
•Ensure full compliance to manufacturer’s policy regarding recall campaigns making sure all relevant staff are aware
•Control and manage facilities standards audit controls and quality checks on vehicles
•Identify individual team development needs, utilising a mix of personal/team coaching and formal training

About you
To be successful for the role of Aftersales Manager, you must have / be:

•Solid aftersales experience with an in-depth knowledge of both automotive service and parts operation
•A track record of delivering turnover and net profit growth
•A professional and calm approach with strong management skills
•The ability to influence change
•Strong analytical and problem-solving skills
•Previous experience within a management role from a motor trade environment
•Confident relationship builder with team and customers at all levels
•Able to deliver first class service to achieve company objectives and targets

About the rewards
For the role of Aftersales Manager, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.

There is a competitive basic salary on offer of circa £60,000 per annum, with an OTE of £100,000. You will also receive a fantastic benefits package, including:

•25 days holiday per year plus bank holidays
•VWG Company Car
•Private Medical Insurance
•DC Pension Scheme
•Life Insurance
•Staff preferential rates
•Employee Discounts Programme
•Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Aftersales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



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