Aftersales Manager

Pembrook Resourcing; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading dealership group in the United Kingdom is looking for an experienced Aftersales Manager to oversee WIP, warranty, and debtors management. The successful candidate will lead a dynamic team, strengthen relationships with customers, and improve performance metrics. Strong management skills and a commercial mindset are essential. A large remuneration package is offered.

Qualifications

• Proven experience as a manager in a relevant field.
• Strong understanding of Aftersales processes and franchise standards.
• Ability to lead and motivate a large team.

Responsibilities

• Manage WIP, warranty, and debtors effectively.
• Control sales activity and improve performance.
• Build excellent relationships with customers.

Skills

Team management

Relationship-building skills

Problem-solving

Sales monitoring

Understanding of KPIs

Job description

Aftersales Manager

Pembrook Resourcing are currently seeking an Aftersales Manager on behalf of our client, a well-renowned dealership group in the area.

Job Description

You will manage and control WIP, warranty, and debtors, as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.

You will be in charge of a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust, and set the pace for the team, finding positive ways to achieve business results.

The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing on action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions.

You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques, and ideally have a strong technical background. If you are a commercially-minded manager with a flair for selling your department, we want to hear from you today.

Our client is looking for an outstanding Aftersales Manager who has fantastic relationship-building skills with customers and can improve CSI results.

If successful, you will be rewarded by working for a fantastic brand and company, and you will benefit from a large remuneration package.

Please note that due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our client's requirements. We wish you the best of luck!

Important: Please ensure you include correct contact details so we can contact you regarding your application.