Aftersales Manager

Big Sky Additions; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading automotive business in the UK is looking for an experienced Aftersales Manager / Service Manager to oversee their Aftersales and Service department. The successful candidate will lead a high-performing team while driving customer satisfaction and operational excellence. A competitive salary of GBP45,000 with OTE of GBP60,000+ is offered along with opportunities for professional development. This role requires proven experience in a managerial position within the automotive sector and strong leadership skills.

Benefits

GBP45,000 basic salary

Realistic OTE of GBP60,000+

Supportive leadership team

Opportunities for professional development

Qualifications

• Proven experience in an Aftersales or Service Manager role in the automotive sector.
• Strong leadership skills to manage teams effectively.
• Expertise in departmental budget management.

Responsibilities

• Oversee the entire Aftersales operation including Service and Parts.
• Drive departmental profitability and workshop efficiency.
• Implement effective workflow processes.

Skills

Leadership and people management

Customer-centric mindset

Commercial awareness

Understanding of workshop processes

Confident using management systems

Job description

Aftersales Manager / Service Manager Automotive Sector

Norfolk GBP45,000 Basic + OTE GBP60,000+ Lead a High-Performing Aftersales Operation

Are you an experienced leader ready to take full ownership of an established Aftersales and Service department? We re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance.

This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations.

Your Key Responsibilities:

• Oversee the entire Aftersales operation, including the Service and Parts departments
• Deliver exceptional customer service aligned with manufacturer and brand standards
• Drive departmental profitability, cost control, and workshop efficiency
• Lead, coach and develop a high-performing service reception and workshop team
• Monitor and manage customer feedback, resolving issues with professionalism
• Ensure the effective handling of all warranty processes and administration
• Control stock, manage parts returns, and optimise inventory performance
• Implement effective workflow processes to maximise technician productivity
• Liaise with senior management on budgets, forecasts, and KPIs
• Maintain strong compliance across health & safety, quality control, and systems usage

What We re Looking For:

• Proven experience in an Aftersales Manager or Service Manager role within the automotive sector
• Strong leadership and people management skills
• Commercial awareness and ability to manage department budgets and targets
• A solid understanding of modern automotive workshop processes
• Customer-centric mindset with the ability to maintain loyalty and retention
• Confident using dealership management systems and manufacturer platforms

What s In It for You:

• GBP45,000 basic salary
• Realistic OTE of GBP60,000+ (with potential for more based on performance)
• A supportive leadership team and collaborative company culture
• Opportunities for continued professional development
• The chance to lead and influence a key function within a respected business

This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company.

Please contact Justin Murray at Big Sky Additions for further information.