Aftersales Manager

Listers Group; Coventry; On-site; GBP 45,000 - 56,000; Full time

Benefits offered by this job

33 days holiday

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount

Listers Benefits

Long service incentives

Staff referral scheme

In-house qualifications

Company events

Job summary

Listers Group is seeking an Aftersales Manager for our Volkswagen Dealership in Coventry. You will lead workshop, service and parts teams to deliver outstanding customer experiences and drive performance.

You should have senior Aftersales/Service Manager experience, strong leadership, KPI delivery, and a proven track record of profitable operations.

Qualifications

• Senior Aftersales/Service Manager experience preferred.
• Strong leadership and team development skills.
• Proven track record of achieving KPI targets and high customer satisfaction.
• Experience delivering profitable department performance.

Responsibilities

• Lead workshop, service and parts teams to maximise performance.
• Plan, forecast and deliver sales targets for the aftersales centre.
• Grow workshop utilisation and efficiency.
• Manage own budget and drive business growth.
• Collaborate with other departments to improve centre performance.

Skills

Leadership

People management

KPI tracking

Customer service

Budgeting

Job description

Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our Volkswagen Dealership based in Coventry.

Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our Volkswagen Dealership based in Coventry. In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role And Responsibilities

• Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
• Planning, forecasting and delivering sales targets.
• Growing workshop utilisation and efficiency.
• Responsible for your own budget, you will relish the opportunity to drive the business forward.
• Working closely with other department managers to drive the overall centre performance.

About You

• This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.
• You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards.
• You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.
• In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then