Aftersales Manager

Sytner Group; Coventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

A premier automotive service provider in Coventry seeks a motivated Aftersales Manager to lead the team and enhance customer service. You will ensure efficient Aftersales operations while maximizing profitability. Ideal candidates have proven experience in the motor industry and strong technical knowledge. This full-time role includes weekends to maintain top service levels. An exceptional benefits package is offered.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in a similar role within the motor industry.
• Strong technical knowledge relevant to Aftersales operations.
• Strategic mindset with a focus on operational excellence.

Responsibilities

• Lead and inspire colleagues in the Aftersales department.
• Deliver a full Aftersales service to customers.
• Maximize profitability of parts and services.

Skills

Leadership skills

Technical knowledge

Ability to work under pressure

Job description

Overview

Sytner Coventry has a rare opportunity available for motivated and driven Aftersales Manager. As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Coventry

128 Holyhead Road, Coventry, West Midlands, United Kingdom, CV5 8NA

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