Aftersales Manager

Lookers; Chester; On-site; GBP 70,000; Full time

Job summary

A top automotive retailer in Chester is seeking a driven Aftersales Manager to lead their team at Chester Vauxhall/Kia. This role involves providing guidance and support to Service Advisors and Technicians, maximizing customer satisfaction and team performance. Candidates should have previous experience in a premium automotive environment, a strong record in aftersales, and a full UK driving license. The position offers a competitive salary with additional benefits and opportunities for professional development.

Benefits

Generous annual leave, increasing with service

Enhanced family leave benefits

Access to discounted technology purchases

Eyecare vouchers

Smart Health 24/7 GP access

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Exclusive retail discounts

Qualifications

• Previous experience in a premium automotive environment.
• Proven track record in transactional aftersales.
• Full UK driving licence required.

Responsibilities

• Lead and motivate the Aftersales team to achieve performance targets.
• Ensure exceptional customer satisfaction and service quality.
• Monitor department performance and implement improvements.

Skills

Customer service excellence

Team leadership

Market analysis

Job description

OTE

Overview

Chester Vauxhall and KiaMonday to Friday 8:00am - 6:00pm and Saturdays as and when required 8:00am to 12:00pm Salary: up to £70,000 OTE (including basic of £40,000 to £55,000 depending on experience, plus bonus)

Are you looking for a career-defining role and longing to be part of something exciting? Chester Vauxhall/Kia are seeking an ambitious and talented Aftersales Manager to lead the team. As our Service Manager, you will serve as a role model for customer service excellence, always leading by example. You will develop long-lasting relationships with customers and motivate the team to do the same. Reporting to the General Manager, you will oversee Service Advisors and Technicians, managing all aspects of the department to ensure high performance. Your responsibilities include managing the Workshop, Technicians/Mechanics, and Service Advisors to meet productivity, upselling, and KPI targets.

Responsibilities

• Provide guidance, training, and appraisals to the Service team to encourage their development
• Maximise customer satisfaction through exceptional service
• Monitor department performance against budget and implement improvement plans
• Analyze local market data to identify opportunities
• Prepare departmental forecasts and reports
• Manage customer satisfaction metrics

Qualifications

Previous experience in a premium automotive environment with a proven track record in transactional aftersales and delivering excellent customer service. Leadership experience in motivating teams and maximizing team potential. A full UK driving licence is required.

About us:

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands with over 150 dealerships across the UK and Ireland. We value our people and invest in their career development through comprehensive rewards and benefits.

Core Benefits:

• Competitive salary with progression opportunities
• Generous annual leave, increasing with service
• Enhanced family leave benefits
• Access to Techscheme for discounted technology purchases

Health & Wellbeing:

• Eyecare vouchers
• Smart Health 24/7 GP access
• Dental insurance
• Critical illness cover

Financial Wellbeing:

• MyView PayNow
• Will writing services
• Flexible life assurance options

Leisure & Lifestyle:

• Discounted gym memberships
• Travel insurance
• Home and technology vouchers
• Exclusive retail discounts

We offer manufacturer-specific training and value success at all levels. We are an equal opportunities employer committed to a discrimination-free, inclusive environment. Employment is subject to checks and a 6-month probation period.