Aftersales Manager

Lexus Leicester; Chelmsford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading automotive retailer in Chelmsford is looking for an Aftersales Manager to enhance service quality and customer satisfaction. The ideal candidate will have management experience in the automotive industry, strong communication skills, and a passion for service excellence. This role offers excellent training, career progression opportunities, and a competitive salary package, making it a perfect entry into a thriving sector.

Benefits

33 days annual leave including bank holidays

Yearly bonus

Company car

Employee discount

On-site parking

Sick pay

Bonus scheme

Qualifications

• Experience in a management role within the automotive sector is essential.
• Strong interpersonal skills for building rapport with customers.
• Ability to enhance service processes and drive team performance.

Responsibilities

• Lead and oversee the service team, ensuring customer service targets are met.
• Manage daily operations including workshop loading and labour sales.
• Develop and implement local promotions to boost customer engagement.

Skills

Communication

Team Leadership

Customer Service

Automotive Knowledge

Education

Automotive Management Experience

Job description

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Aftersales Manager

Toyota

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• Toyota Chelmsford
• £35,000 - £40,000 yearly
• Jun 06, 2025
  
  

Management Sales & Customer Consultants Full time

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager, based at our Chelmsford branch. We will provide excellent training and genuine career progression opportunities in return.

Does this sound like you?

• Experienced Aftersales Manager
• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have management experience and wish to build on this
• Have service department experience
• Passionate about the automotive industry and want to work in the world’s biggest manufacturer
  
  

Responsibilities Include (but Are Not Limited To)

• Lead and oversee the service team, ensuring they understand the Toyota Experience and meet customer service targets.
• Demonstrate and promote Toyota's brand values and the desired skills and behaviours.
• Foster collaboration between the service team, sales, parts, and administration for excellent customer service.
• Manage performance, set targets, and drive continuous improvement.
• Oversee day-to-day operations, including workshop loading, labour sales, and adherence to key processes.
• Continuously review and enhance service processes and systems for customer satisfaction and profitability.
• Ensure timely customer follow-up calls and handle complaints in collaboration with other dealership teams.
• Manage and develop team members, identify training needs, and address performance issues.
• Participate in recruiting and provide advice on key issues.
• Supervise warranty claims processing and sub-contract body shop operations.
• Develop and implement local promotions, monitor marketing activities, and maintain customer contact.
• Plan and manage resource requirements, including consumables and tools.
• Supervise the service valeting team and drivers.
• Determine goodwill gestures and customer discounts.
• Collaborate with other teams to provide a seamless customer experience and follow up on sales opportunities.
  
  

Salary

Basic - £35k-£40k

OTE - £60,000

Benefits

• 33 days annual leave including bank holidays
• Yearly bonus
• Company car
• Employee discount
• On-site parking
• Sick pay
• Bonus scheme
• Please note: you must have automotive management experience in either this role or a similar one to be considered for this position, those without need not apply*
  
  

CVs To

[e-mail]

[e-mail]

Brand

Toyota

Centre Name

Steven Eagell Toyota Chelmsford

Centre Profile

Toyota Chelmsford is part of the highly respected Steven Eagell Group, one of the UK’s leading Toyota and Lexus retailers. With a strong focus on customer care and employee development, the Chelmsford dealership is a professional, welcoming environment where people are supported to thrive. Known for its excellent team spirit and dedication to delivering a first-class experience, it’s a great place to build a long-term career in the automotive industry. Whether you're new to the sector or ready to grow your skills, you'll find real opportunity and progression here.

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.

Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.

Company Profile

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