Aftersales Manager

Steven Eagell Limited; Chelmsford; On-site; GBP 55,000 - 65,000; Full time

Job summary

Join a leading automotive retailer as an Aftersales Manager in Chelmsford. This full-time role offers the chance to lead a service team while ensuring exceptional customer satisfaction. You'll benefit from comprehensive training, career progression opportunities, and a competitive salary package, including a yearly bonus and various perks.

Benefits

33 days annual leave including bank holidays

Yearly bonus

Company car

On-site parking

Sick pay

Qualifications

• Experience in automotive management or a similar role.
• Strong communication skills and ability to build rapport.
• Passion for the automotive industry.

Responsibilities

• Lead and oversee the service team to meet customer service targets.
• Manage performance and drive continuous improvement.
• Collaborate across teams for an excellent customer experience.

Skills

Communication

Team Leadership

Customer Service

Collaboration

Job description

Working Hours Full Time

Salary £60,000 OTE

Closing Date 19/06/2025

*Please note: you must have automotive management experience in either this role or a similar one to be considered for this position, those without need not apply*

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager, based at our Chelmsford branch. We will provide excellent training and genuine career progression opportunities in return.

Does this sound like you?

• Experienced Aftersales Manager
• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Have management experience and wish to build on this
• Passionate about the automotive industry and want to work in the world’s biggest manufacturer

Responsibilities include (but are not limited to) :

• Lead and oversee the service team, ensuring they understand the Toyota Experience and meet customer service targets.
• Demonstrate and promote Toyota's brand values and the desired skills and behaviours.
• Foster collaboration between the service team, sales, parts, and administration for excellent customer service.
• Manage performance, set targets, and drive continuous improvement.
• Oversee day-to-day operations, including workshop loading, labour sales, and adherence to key processes.
• Continuously review and enhance service processes and systems for customer satisfaction and profitability.
• Ensure timely customer follow-up calls and handle complaints in collaboration with other dealership teams.
• Manage and develop team members, identify training needs, and address performance issues.
• Participate in recruiting and provide advice on key issues.
• Supervise warranty claims processing and sub-contract body shop operations.
• Develop and implement local promotions, monitor marketing activities, and maintain customer contact.
• Plan and manage resource requirements, including consumables and tools.
• Supervise the service valeting team and drivers.
• Determine goodwill gestures and customer discounts.
• Collaborate with other teams to provide a seamless customer experience and follow up on sales opportunities.
• 33 days annual leave including bank holidays
• Yearly bonus
• Company car
• On-site parking
• Sick pay

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