Aftersales Manager

Command; Birmingham; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading automotive company is seeking an Aftersales Manager to lead their service team in Birmingham. This hands-on leadership role focuses on improving workshop performance, delivering high-quality customer service, and developing team members for career growth. Join a dynamic environment that prioritizes employee progression and customer satisfaction.

Benefits

Competitive salary package

Opportunities for growth and progression

Dynamic working environment

Strong team culture and support

Qualifications

• Proactive and experienced in operational roles.
• Experience in the automotive industry preferred.

Responsibilities

• Drive workshop performance, enhancing productivity.
• Support team and improve customer service interactions.
• Ensure compliance with regulations and health standards.

Skills

Leadership

Customer Service

Team Development

Performance Management

Job description

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Aftersales Manager

Salary: £40,000 - £65,000

Birmingham

Job Type: Full-Time

Industry: Automotive

About the Role:

My client is looking for a proactive and experienced Aftersales Manager to lead their service team and drive performance across the department. This is a hands-on leadership role, focused on delivering high-quality customer service, maximising workshop productivity, and supporting team development.

Key Responsibilities:

• Drive workshop performance by improving efficiency, productivity, and first-time fix rates
• Support the front-of-house team to boost upsell while maintaining excellent customer service
• Embrace new digital tools and systems as part of ongoing process improvements
• Develop and mentor team members to support their career growth and skills
• Oversee the customer journey, ensuring key processes like vehicle health checks run smoothly
• Maintain full compliance with financial procedures, MOT regulations, and Health & Safety standards
• Lead by example and contribute to the wider success of the dealership

What to Expect Day-to-Day:

No two days are the same. This role offers variety, from monitoring KPIs and reviewing team performance to solving customer concerns and optimising workflows. You'll be actively involved in both operational strategy and team leadership, with a strong focus on streamlining service delivery and creating a positive, supportive work environment.

What My Client Offers:

• Competitive salary package
• Dynamic working environment
• Opportunities for growth and progression
• Strong team culture and support