Aftersales Manager

Lithia UK; Birkenhead; On-site; GBP 30,000 - 51,000; Full time

Benefits offered by this job

33 days annual leave

Company car

Pension

Family health care

Critical illness cover

Life assurance

Discounts on vehicles and aftersales

Job summary

Lithia UK is seeking an Aftersales Manager to lead service excellence across front-of-house and workshop operations. You will partner with teams to deliver outstanding customer experiences and drive continuous improvements in service processes.

The role requires strong leadership, cross-functional collaboration, and a commitment to delivering premium aftersales support in a dynamic automotive environment.

Qualifications

• Proven track record of continuous improvements to processes within a premium or luxury brand.
• Excellent communication with stakeholders at all levels of the business.
• Motivational leadership of afte rsales colleagues and performance.

Responsibilities

• Ensure customers receive an exceptional level of service across front of house and workshop.
• Drive a collaborative culture amongst colleagues and departments.

Skills

Leadership

Communication

Process improvement

Job description

Aftersales Manager

Hatfields

JLR Chester

Basic salary up to £50,500 with OTE up to £71,300 with company car, 33 days holiday (including bank holidays), pension, family health care, critical illness and life assurance schemes, exclusive discounts on new and used vehicles and aftersales services.

Looking for a new challenge? Are you passionate about people and thrive on finding solutions in an efficient and effective way? If so, you will be a perfect fit for Hatfields

Aftersales Managers within Hatfields play a critical role to ensure our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will support in driving a collaborative culture amongst our colleagues. Hatfields will empower, support, and give you all the tools you need to thrive in an exciting environment where your role is vital to our success.

What you’ll bring to the role:

• A positive, can-do attitude and willingness to collaborate with other departments to overcome challenges and solve problems quickly.
• A proven track record of continuous improvements to processes within a premium or luxury brand.
• Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
• Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues professional development.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!--fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: . Our team will be happy to support you throughout every stage of the process.