Aftersales Manager

Jago Consultants; Basingstoke; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading dealership is seeking an experienced Aftersales Manager to oversee their service department in the Hampshire area near Basingstoke. Potential candidates should have a proven track record in this role, strong leadership skills, and the capacity to manage and motivate a team effectively. The company offers excellent facilities and long-term career progression alongside a rewarding compensation package.

Qualifications

• Previous experience as a Service Manager or Aftersales Manager with a successful track record.
• Strong leadership skills and ability to be an ambassador for the brand and dealer group.
• Demonstrable stable career progression.

Responsibilities

• Overseeing all aspects of Service Department operations.
• Managing, coaching, and motivating your team to ensure staff satisfaction.
• Controlling departmental costs and monitoring performance against targets.

Skills

Leadership Skills

Customer Satisfaction Management

Performance Analysis

Job description

Aftersales Manager – Hampshire Area close to Basingstoke

Our client is a busy main dealership seeking an experienced and successful Aftersales Manager to oversee their service department.

Responsibilities include:

1. Overseeing all aspects of Service Department operations.
2. Reviewing CSI surveys and other customer satisfaction measures.
3. Challenging and driving the performance of the Service department staff.
4. Managing, coaching, and motivating your team to ensure staff satisfaction and potential progression.
5. Controlling departmental costs.
6. Monitoring performance against targets and budgets.
7. Managing the recruitment process as required.
8. Conducting performance analysis to identify weaknesses and implementing targeted marketing activities.
9. Reviewing Service KPIs regularly to track performance and identify trends.

Candidate Requirements:

• Previous experience as a Service Manager or Aftersales Manager with a successful track record.
• Strong leadership skills and the ability to be an ambassador for the brand and dealer group.
• Demonstrable stable career progression.

In return, you will work in excellent facilities for a company offering long-term career progression and a rewarding package.