Aftersales Executive

LSH Auto UK Limited; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join a leading automotive company as an Aftersales Executive, crucial for enhancing customer experiences in the dealership. You'll manage service appointments and foster relationships with customers while ensuring satisfaction throughout their service journey. The role offers a competitive salary, extensive benefits, and opportunities for professional development.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 days with length of service

Wellbeing Support

Company Pension

Qualifications

• Previous experience in an aftersales or customer service role within the automotive sector.
• Exceptional communication skills and a commitment to delivering outstanding customer service.
• Strong organizational skills and ability to thrive in a fast-paced environment.

Responsibilities

• Manage appointments and customer enquiries effectively.
• Collaborate with service teams to provide updates to customers.
• Proactively seek customer feedback to ensure satisfaction.

Skills

Communication Skills

Organizational Skills

Customer Service

Job description

Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.

Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience. You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers.

Hours - 45

Salary - £29,000 Plus OTE bonus

Key Responsibilities:

• Respond promptly to customer enquiries regarding service appointments and aftersales enquiries
• Schedule and manage service appointments, ensuring optimal workflow in the service department
• Collaborate closely with service and parts teams to provide timely updates and information to customers
• Proactively seek customer feedback and address any issues or concerns in a professional manner
• Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction
• Work towards achieving key performance indicators related to aftersales service
  
  

Requirements

The successful candidate will possess:

• Previous experience in an aftersales or customer service role within the automotive sector
• Exceptional communication skills and a commitment to delivering outstanding customer service
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced environment while managing multiple tasks
• A valid driver's licence is essential
  
  

If you are enthusiastic about aftersales service and wish to contribute to a dynamic team, we welcome your application!

Benefits

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension