Aftersales Data Analyst

Leveraging strong analytical and problem-solving skills, the Aftersales Data Analyst will gather, analyse and present data for use, primarily within the global Wireline & Flowline aftersales function. The role requires the application of tools and techniques for data analysis and data visualisation, including the use of business information tools, to assist the decision-making processes of our aftersales offerings across service, spares, rental, and training teams. The successful candidate will have a desire to demonstrate a keen eye for detail and strong time management skills, ensuring that data supplied is accurate, complete and delivered in a timely manner. The Aftersales Data Analyst will report directly to the Aftermarket Projects Manager.

DUTIES & RESPONSIBILITIES

• Mine and analyse large datasets, draw valid inferences and present them successfully to end users.
• Monitor and audit data quality.
• Identify areas to increase efficiency and automation of processes.
• Setup and maintain automated data processes.
• Develop and support reporting processes.
• Liaise with internal and external clients to fully understand data content.
• Gather, understand and document detailed business requirements using appropriate tools and techniques.
• Prepare reports for internal and external audiences.
• Design and carry out surveys and analyse survey data.

QUALIFICATIONS

• Strong numeracy skills (essential)
• Fluency in English (essential)
• Degree qualified in a relevant discipline (desirable)

EXPERIENCE

• Experience in a similar role (desirable)
• Previous experience in managing and implementing data systems (desirable)
• Previous experience in the Energy industry (desirable)

SKILLS & EXPERIENCE REQUIRED

• Computer literacy (including an excellent command of Microsoft Office products) – especially MS Excel (essential)
• Excellent organisational and planning skills (essential)
• Excellent analytical and problem-solving skills (essential)
• The capacity to develop and document procedures and workflows (essential)
• The ability to carry out data quality control, validation and linkage (essential)
• The ability to produce clear graphical representations and data visualisations (essential)
• The ability to collaborate with cross-functional teams and stakeholders, gaining buy-in for projects and initiatives (essential)
• Ability to align system and data initiatives with business objectives (essential)
• Working knowledge of CRM and ERP systems (desirable)
• Familiarity of Microsoft SQL Studio (or equivalent) (desirable)
• An understanding of data protection issues (desirable)
• Experience in identifying inefficiencies and implementing process improvements to enhance productivity and service delivery (desirable)

What we offer

Health & Wellbeing

• 30 days holiday plus 4 bank holidays
• Private Medical Insurance
• Employee Assistance Programme

Finance & Protection

• Pension Plan
• Income Protection
• Life Assurance
• Personal Accident

A flexible benefits program for you and your family through salary sacrifice

• Dental Insurance
• Healthcare Cash Plan
• Partner Life Assurance
• Critical Illness
• Retail vouchers
• Gym membership
• Cycle to work
• Travel insurance